Socio‐psychological barriers preventing people from helping in times of crisis: A scoping review

Abstract

A robust field of research has elucidated when and why people are willing to offer help in times of crisis. Yet helping behaviour does not always occur when needed, and the absence of helping during crisis is less well studied. By broadly defining a crisis as an extremely difficult, disruptive and dangerous situation, which may result in possible harm to individuals, groups and societies, this article reviews research focused on the following general question: What factors (psychological, sociological, economic and legal) prevent people from helping others in times of collective crisis? The present work (a) integrates the helping literature, (b) presents new theoretical and empirical perspectives on novel findings concerning failures to help during crises, and (c) suggests recommendations that will enable professionals involved in emergency management to support the public in developing their own capacity to manage and overcome crises. Please refer to the Supplementary Material section to find this article's Community and Social Impact Statement.