Social work and digitalisation: bridging the knowledge gaps

Taylor, Amanda

doi:10.1080/02615479.2017.1361924

Cited by 64 publications

(30 citation statements)

References 14 publications

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“…However, the social workers in this study were reluctant to use social media directly with clients for anything more than short and superficial communications. Incorporating it into a new social work practice as envisaged by Simpson (2017) is challenging, not just from a skills perspective as outlined by Taylor (2017), but also due to the practice dilemmas it creates, both ethical and legal in nature.…”

Section: Discussionmentioning

confidence: 99%

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Social Media Surveillance in Social Work: Practice Realities and Ethical Implications

Byrne

Kirwan

Guckin

2019

Journal of Technology in Human Services

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This article reports on findings from a study with recently qualified social workers on the use of social media in their practice. The findings reported here are drawn from a broader study on the use of electronic communications conducted with both newly qualified teachers and social workers. The focus group data reported here provide an insight into the practice realities associated with the use of social media by clients and social workers. The qualitative methodology employed helps to reveal the richness and complexity of technology use in practice. This rich picture reveals multidirectional surveillance, by clients and social workers, facilitated by social media. This includes surveillance by clients taking videos of meetings without consent. The article also highlights situations when social workers themselves consider it acceptable to gather information on clients through social media. The research identifies a range of ethical issues for social workers to navigate and highlights their need for support and guidance in the form of standards, codes, and education and training. The surveillance lens illuminates the ethical dilemmas being faced with reference to concepts such as power, privacy and consent as well as the broader debate of care and control in social work. ARTICLE HISTORY

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Section: Discussionmentioning

confidence: 99%

“…Skill and competence development (Taylor, 2017) is also key. To protect themselves and clients on social media, there is a need for basic training for social workers, for example, on how to manage privacy settings across a range of social media platforms.…”

Section: Discussionmentioning

confidence: 99%

Social Media Surveillance in Social Work: Practice Realities and Ethical Implications

Byrne

Kirwan

Guckin

2019

Journal of Technology in Human Services

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“…Our findings also have important implications in relation to pre and post-qualifying education in preparing social workers and managers to operate in a socially networked society. These issues are being explored (Boddy & Dominelli, 2017;Taylor, 2017) and innovative teaching and learning social media techniques have been developed in social work education (Cooner, 2014;Westwood, 2014), including a Social Work and Social Media App that enables learning about ethical issues (Cooner, Knowles, & Stout, 2016).…”

Section: Resultsmentioning

confidence: 99%

The use of Facebook in social work practice with children and families: exploring complexity in an emerging practice

Cooner

Beddoe

Ferguson

et al. 2019

Journal of Technology in Human Services

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This article draws from a 15-month participant observation study of social work and child protection practices in England to illustrate how social workers used Facebook to gain another view of service-users' lives. Social media use was not an intended focus for the study, its presence emerged during our data analysis. While some research has shown that such practices occur, our long-term ethnographic approach provides new insights into how Facebook was actually used in ongoing casework with families and why it was used. Our findings show that Facebook use took multiple forms. Some social workers actively searched service users' Facebook pages and some opposed any such usage. We further advance the literature by introducing a third group who were unwillingly "drawn into" acting on Facebook information presented to them by others such as their managers. Our research insights suggest that social work must pause to consider the implications of these complex emerging practices.

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“…The data gives rise to question the extent and range of understanding that assessment can take place in every space that the student inhibits: whether it be physical or virtual, social or professional. Indeed online presence and a student's digital professionalization is of increasing concern in social work (Taylor, 2017). Whether it be in the office, in a service user's home, in supervision or within a virtual environment, these all become places and spaces where assessment can occur.…”

Section: Where Assessment Takes Placementioning

confidence: 99%

Transparency of assessment in practice education: the TAPE model

Stone

2018

Social Work Education

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This article draws upon empirical research which explored how undergraduate and postgraduate social work students, at one university in England, experienced working alongside practice educators. In-depth interviews with eight participants enabled them to explore their placement experiences and in relation to assessment, social work students predominantly focused on the direct observations of their practice and written work. The findings suggest that students were less clear about the range of assessment methods employed and how stakeholders contribute towards formative and summative assessment. This article presents the Transparency of Assessment in Practice Education: the TAPE Model, which is designed to make the elements of assessment explicit. This model outlines six Ws which comprise the measurement of assessment. It is suitable to use with social work students, newly qualified social workers undertaking their Assessed and Supported Year in Employment, and can bring transparency to other assessment situations in the workplace or classroom. Abstract word count 149

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Social work and digitalisation: bridging the knowledge gaps

Cited by 64 publications

References 14 publications

Social Media Surveillance in Social Work: Practice Realities and Ethical Implications

Social Media Surveillance in Social Work: Practice Realities and Ethical Implications

The use of Facebook in social work practice with children and families: exploring complexity in an emerging practice

Transparency of assessment in practice education: the TAPE model

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