2009
DOI: 10.1111/j.1937-5956.2009.01034.x
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Social Optimal Location of Facilities with Fixed Servers, Stochastic Demand, and Congestion

Abstract: W e consider two capacity choice scenarios for the optimal location of facilities with fixed servers, stochastic demand, and congestion. Motivating applications include virtual call centers, consisting of geographically dispersed centers, walk-in health clinics, motor vehicle inspection stations, automobile emissions testing stations, and internal service systems. The choice of locations for such facilities influences both the travel cost and waiting times of users. In contrast to most previous research, we ex… Show more

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Cited by 50 publications
(37 citation statements)
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“…Aboolian et al (2008b) generalized the results of Berman and Drezner (2007) by including in the objective function in addition to the expected travel and waiting cost, also the fixed cost of opening facilities and the variable cost of the servers. Castillo et al (2009) studied a problem similar to that of Aboolian et al (2008b). In their model, there is a centralized authority that determines the assignment of customers to the facilities (whereas Aboolian et al (2008b) assign customers to the closest facility).…”
Section: Congested Facilities With Immobile Serversmentioning
confidence: 99%
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“…Aboolian et al (2008b) generalized the results of Berman and Drezner (2007) by including in the objective function in addition to the expected travel and waiting cost, also the fixed cost of opening facilities and the variable cost of the servers. Castillo et al (2009) studied a problem similar to that of Aboolian et al (2008b). In their model, there is a centralized authority that determines the assignment of customers to the facilities (whereas Aboolian et al (2008b) assign customers to the closest facility).…”
Section: Congested Facilities With Immobile Serversmentioning
confidence: 99%
“…In their model, there is a centralized authority that determines the assignment of customers to the facilities (whereas Aboolian et al (2008b) assign customers to the closest facility). Also, Castillo et al (2009) use approximations for the expected waiting time. Finally, Baron et al (2008) analyzed the problem of determining the number, location and capacity of congested facilities under general assumptions such as spatially continuous demand, general server arrival and service distributions, and nonlinear costs.…”
Section: Congested Facilities With Immobile Serversmentioning
confidence: 99%
“…A recent paper by Castillo et al (2002) considers a similar problem to the one discussed in this paper. The difference is that in Castillo et al (2002) there is a centralized assignment of customers to facilities and approximations are used for the probability of queuing delay, whereas in this paper customers are assigned to the closest facility and an exact queuing delay formula for the M/M/k is used.…”
mentioning
confidence: 95%
“…The difference is that in Castillo et al (2002) there is a centralized assignment of customers to facilities and approximations are used for the probability of queuing delay, whereas in this paper customers are assigned to the closest facility and an exact queuing delay formula for the M/M/k is used. As a result the analysis is completely different from that in Castillo et al (2002).…”
mentioning
confidence: 99%
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