Social Network Analysis in Enterprise

Abstract

| Social network analysis (SNA) has been a research focus in multiple disciplines for decades, including sociology, healthcare, business management, etc. Traditional SNA researches concern more human and social science aspectsV trying to undermine the real relationship of people and the impacts of these relationships. While online social networks have become popular in recent years, social media analysis, especially from the viewpoint of computer scientists, is usually limited to the aspects of people's behavior on specific websites and thus are considered not necessarily related to the day-today people's behavior and relationships. We conduct research to bridge the gap between social scientists and computer scientists by exploring the multifacet existing social networks in organizations that provide better insights on how people interact with each other in their professional life. We describe a comprehensive study on the challenges and solutions of mining and analyzing existing social networks in enterprise. Several aspects are considered, including system issues; privacy laws; the economic value of social networks; people's behavior modeling including channel, culture, and social inference; social network visualization in large-scale organization; and graph query and mining. The study is based on an SNA tool (SmallBlue) that was designed to overcome practical challenges and is based on the data collected in a global organization of more than 400 000 employees in more than 100 countries.

Big Data: An Introduction

“…Visualising digital society with its dynamic changes and issue-based associations are interesting areas of research [95,96]. Usages of social network are plenty [97] including business recommendation [98] and social behaviour modelling [99].…”

Complex modeling and analysis of workplace collaboration data

“…Here, we focus on prior work that is mostly related to collaboration media at the workplace. [3] discussed various challenges and solutions in conducting social network analysis in the enterprise. [2] provided a systematic examination of adoption and usage of microblogging in a corporation environment, emphasizing on the perceived benefits of corporate microblogging and barriers to adoption.…”

“…However, microblogging capabilities have been adopted by the enterprise as well [2], [3]. Contrary to online social networks, microblogging services for enterprises are primarily designed to support employees in connecting and learning about each other through personal and professional sharing [4].…”

A Concept of Applying Social Network Analysis in Medical Diagnosis

“…At present, a social network analysis (SNA) has recently been an interesting research topic in several fields such as social science [1], computer science [2], and engineering [3]. As known, social network is a network of people or organization that connected with each other by social relationships such as friend, reputation, and coauthor [4].…”