2020
DOI: 10.1017/dmp.2020.3
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Social Media Use in Emergency Response to Natural Disasters: A Systematic Review With a Public Health Perspective

Abstract: Social media research during natural disasters has been presented as a tool to guide response and relief efforts in the disciplines of geography and computer sciences. This systematic review highlights the public health implications of social media use in the response phase of the emergency, assessing (1) how social media can improve the dissemination of emergency warning and response information during and after a natural disaster, and (2) how social media can help identify physical, medical, functional, and … Show more

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Cited by 55 publications
(48 citation statements)
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“…With the ubiquity of mobile devices and low-cost sensors, we are now capable of collecting various types of data from individual users at an unprecedented scale, including mobile phone location data (for reviews, see refs. 10 and 11 ), satellite imagery data ( 12 ), and social media data ( 13 ), which have been leveraged for numerous disaster recovery and resilience applications. In particular, recent studies have used mobile phone location data to analyze and quantify disaster recovery trajectories, such as the population displacement patterns after the Nepal earthquake in 2015 ( 14 ), migration patterns in regions stressed by climate shocks in Bangladesh ( 15 ), and evacuation behavior after several earthquakes in Japan ( 16 ).…”
Section: Measuring Recovery Trajectories Using Big Datamentioning
confidence: 99%
“…With the ubiquity of mobile devices and low-cost sensors, we are now capable of collecting various types of data from individual users at an unprecedented scale, including mobile phone location data (for reviews, see refs. 10 and 11 ), satellite imagery data ( 12 ), and social media data ( 13 ), which have been leveraged for numerous disaster recovery and resilience applications. In particular, recent studies have used mobile phone location data to analyze and quantify disaster recovery trajectories, such as the population displacement patterns after the Nepal earthquake in 2015 ( 14 ), migration patterns in regions stressed by climate shocks in Bangladesh ( 15 ), and evacuation behavior after several earthquakes in Japan ( 16 ).…”
Section: Measuring Recovery Trajectories Using Big Datamentioning
confidence: 99%
“…Although most reviewed papers focused on message content, there was also a persistent theme of recommending a dialogue to exist between authorities and the public that allows relevant questions to be answered when possible [18,48]. Repetition has also been shown to increase retention of advice [46].…”
Section: Optimising Disaster Communicationmentioning
confidence: 99%
“…Communities were shown to use a combination of traditional media sources (television, radio, newspapers, and telephone calls) and non-traditional media sources (Twitter and Facebook) when receiving disaster information [10][11][12][13][14][15][16][17][18][19][20][21]. Social media allows for a real-time dialogue to exist between authorities providing information and the public, a concept that has been reviewed favourably in the literature [18,48]. Despite the rise of social media platforms in recent years, there is still high utilisation of traditional media forms (especially radio); highlighting the importance of continuing to use traditional media alongside non-traditional sources in future, to ensure that all aspects of the community are catered for [16].…”
Section: Communication During Bushfiresmentioning
confidence: 99%
“…While we have seen a rapid increase of the usage of mobile phone location data, there are several other types of data that have been used frequently in disaster management, including satellite imagery (for a review article, see 14 ) and social media data (for review articles, see 12,122 ). Satellite imagery, despite its low frequency of data collection, enables the observation of damages to the natural and built environments in a detailed spatial scale.…”
Section: Fusion With Other Data Sourcesmentioning
confidence: 99%