2024
DOI: 10.4018/979-8-3693-3811-7.ch004
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Social Media's Influence on Consumer Decision-Making

Surjit Singha

Abstract: Within the ever-evolving realm of social media marketing, enterprises encounter various obstacles and prospects. Effective strategies prioritize using narratives, fostering community, demonstrating transparency, and embracing authenticity. A combination of quantitative metrics and qualitative insights is necessary for calculating ROI. In anticipation of the future, social media platforms will feature personalized AI-driven experiences, immersive experiences, and an emphasis on audio-centric content. Amidst obs… Show more

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