Social media in crisis events: Open networks and collaboration supporting disaster response and recovery

Akhgar, Babak; Fortune, Dave; Hayes, Richard E.; Guerra, Bárbara; Manso, Marco

doi:10.1109/ths.2013.6699099

Cited by 20 publications

(13 citation statements)

References 1 publication

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“…Moreover, a study on the 2010 Haiti earthquake demonstrates possibilities of social media for disaster relief with respect to donations toward the Red Cross (Gao, Barbier, & Goolsby, 2011). Akhgar et al (2013) explain how security organizations and public safety are increasingly aware of social media's added value proposition in times of crisis. Meanwhile, another study recommends that volunteer groups in emergencies in the future must mature and improve according to these enhanced opportunities, so that "professional responders will begin to rely on data and products produced by digital volunteers" (Hughes & Tapia, 2015).…”

Section: From Citizens To Authorities (C2a)use Of Citizengenerated Contentmentioning

confidence: 99%

Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research

Reuter

Hughes

Kaufhold

2018

International Journal of Human–Computer Interaction

179

152

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Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media before, during, or after these events. The field of research that these studies fall under is called crisis informatics. In this article, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from a humancomputer interaction perspective and outline trends and challenges for future research.

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Section: From Citizens To Authorities (C2a)use Of Citizengenerated Contentmentioning

confidence: 99%

Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research

Reuter

Hughes

Kaufhold

2018

International Journal of Human–Computer Interaction

179

152

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“…Social media like facebook, twitter is a tremendous source to collect timely information during and after disasters. Adaptation of social media services by a broad audience has made the access to vast amount of information than ever before and Government agencies, NGOs are recognising the importance of utilizing this information in emergency situations (Akhgar, Fortune, Hayes, Guerra, & Manso, 2013;Aulov & Halem, 2012). In the middle of 2014-2015, ICT-Assisted Disaster Management starts utilizing Cloud Computing because it can fulfil the demand of any amount of computing power and resources cost effectively (Habiba & Akhter, 2013).…”

Section: Keyword Analysismentioning

confidence: 99%

Analytical mapping of research on disaster management, types and role of ICT during 2011–2018

Kaur

Sood

2019

Environmental Hazards

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Catastrophic disasters like earthquake and flood cause widespread destruction and financial devastation. This has brought disaster management into limelight making it a burgeoning academic research field. The remarkable rise of ICT (Information and Communication Technology) has instigated the scientific world to incorporate these technologies in disaster management. This study presents scientometric analysis to identify the status quo of research on the management of various disasters and role of ICT in it. This paper uses bibliographic data retrieved from Scopus for the observation period from 2011 to 2018. We provide extensive insights into growth of publications, citation pattern and their connectedness with other subject disciplines. Furthermore, we identify most productive and influential countries, institutes and journals. Our study analyses co-occurrence of keywords using Visualization of Similarities (VOS) Viewer. This structured overview will enhance the understanding of this field leading to more focussed and purposeful research.

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“…Social media tools have changed the landscape of crisis management considerably over recent years and allowed more possibilities to manage and respond to crises. Citizens, governments, nongovernmental organizations (NGOs) and others often adopt a connect and collaborate approach through the use of social media during crises (Akhgar et al 2013).…”

Section: Crises Response and The Webmentioning

confidence: 99%

Uncertainty During New Disease Outbreaks in Wikipedia

Tamime

Hall

Giordano

2019

ICWSM

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Wikipedia relies on a community of editors who construct articles related to various topics such as new disease outbreaks. New disease outbreaks are often characterized by emergent and changing information which, in turn, require Wikipedia editors to spend time and effort to retrieve and understand information that is sometimes ambiguous, complex, and contradictory. This makes a good case study for identifying different types of uncertainty, as well as delineating strategies for managing uncertainty. Despite recent research that explores how the general population expresses uncertainty during crisis events on social media platforms, limited work has focused explicitly on how Wikipedia editors express uncertainty while editing articles when knowledge or background information is either incomplete or unknown. Thus, the goals of this study are to identify types of uncertainty expressed by Wikipedia editors during new disease outbreaks, and examine different strategies deployed by Wikipedia editors to manage uncertainty. Our findings may be used to build a theoretically and empirically-driven framework to better understand and manage uncertainty on Wikipedia.

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Social media in crisis events: Open networks and collaboration supporting disaster response and recovery

Cited by 20 publications

References 1 publication

Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research

Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research

Analytical mapping of research on disaster management, types and role of ICT during 2011–2018

Uncertainty During New Disease Outbreaks in Wikipedia

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