Social media discontinuation: A systematic literature review on drivers and inhibitors

Farooq, Ali; Dahabiyeh, Laila; Maier, Christian

doi:10.1016/j.tele.2022.101924

Cited by 6 publications

(1 citation statement)

References 77 publications

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“…Some studies considered individual information-processing capability and the role of information overload in SMD (Dhir et al ., 2018; Gao et al ., 2018; Xie and Tsai, 2021). A recent review study (Farooq et al ., 2023) divides social media discontinuation drivers into individual, relational and platform-specific factors. However, research in this area is in its infancy and more work is required to build a comprehensive understanding of factors affecting DI (Xie and Tsai, 2021).…”

Section: Introductionmentioning

confidence: 99%

When WhatsApp changed its privacy policy: explaining WhatsApp discontinuation using an enablers-inhibitors' perspective

Farooq

Dahabiyeh²,

Javed³

2023

OIR

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PurposeThe purpose of this paper is to understand the factors that enable and inhibit WhatsApp users' discontinuance intention (DI) following the change in WhatsApp's privacy policy.Design/methodology/approachUsing the enabler-inhibitor model as a framework, a research model consisting of discontinuation enabler distrust (DT) and the DT's antecedents [(negative electronic word of mouth (NEWOM), negative offline word of mouth (NOWOM) and privacy invasion (PI)], discontinuation inhibitor inertia (INR) and INR's antecedents (affective commitment, switching cost and use habit) and moderator structural assurance was proposed and tested with data from 624 WhatsApp users using partial least square structure equational modeling (PLS-SEM).FindingsThe results show that DT created due to NEWOM and a sense of PI significantly impact DI. However, INR has no significant impact on DI. Structural assurance significantly moderates the relationship between DT and DI.Originality/valueThe paper collected data when many WhatsApp users switched to other platforms due to the change in WhatsApp's terms of service. The timing of data collection allowed for collecting the real impact of the sense of PI compared to other studies where the effect is hypothetically induced. Further, the authors acknowledge social media providers' efforts to address privacy criticism and regain users’ trust, an area that has received little attention in prior literature.

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