Social media as a tool of knowledge sharing in academia: an empirical study using valance, instrumentality and expectancy (VIE) approach

Chatterjee, Sheshadri; Rana, Nripendra P.; Dwivedi, Yogesh K.

doi:10.1108/jkm-04-2020-0252

Cited by 70 publications

(46 citation statements)

References 98 publications

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“…Researchers on psychology subscribe that there exist inverted U-shape effects of PI on age, the specific age-range depending on the cultural dispositions of the areas under consideration (Sheshadri, 2015). Research reveals that the impacts of peers are related to age (Mangleburg et al, 2004;Rana et al, 2020). It is expected that due to collectivist culture, compared to individualistic culture, young individuals at BOP (where it is expected that collectivist culture prevails) (Prahalad, 2012) would exhibit greater reliance and trust toward information received from the peers.…”

Section: The Mediating Effects Of Digital Experience and Peersmentioning

confidence: 99%

Value co-creation and social media at bottom of pyramid (BOP)

Chatterjee

Nguyen

2021

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Purpose The purpose of this study is to examine the value co-creation at bottom of the pyramid (BOP) using social media and to investigate how it is impacted by age, gender and peer influence. Design/methodology/approach A BOP approach provides sustainable profits by involving low-income producers and consumers by way of co-creating values. The focus of the BOP approach in the business environment in this study is to establish co-creation among the different stakeholders at the BOP level. With the help of a literature review and related theories, a conceptual model has been developed. The model has been tested statistically for validation using a survey by considering 314 usable respondents. Findings This study has focused on the impact of different issues such as age, gender and peer influence concerning the consumers at BOP segments involving in co-creation activities. The study finds that people at BOP segments emphasize more social media usage compared to the influence of peers in the context of co-creating values. Research limitations/implications Co-creation at BOP is a new approach. This study is unique research where it identifies the impact of gender, age and peer influence at the BOP level consumers for co-creation activities. The study also highlights the influence of social media on BOP consumers for co-creating values. The model so developed along with the findings of this study contribute to the overall body of knowledge in this area which has a wider theoretical and social implication. Practical implications The proposed model in this study can help organizations to understand the impact of age, gender, peer influence on value co-creation activities at BOP using social media. This study can help managers of the organizations involved in co-creation at BOP to formulate an appropriate strategy to get engaged with the customers at BOP. Finally, this study can motivate customers to value co-creating and engaging with organizations. Originality/value This study has primarily identified the impact of age, gender and peer influence for the consumers at BOP segments and is involved in different co-creation activities. The study has been mainly conducted in India, an emerging economy. None of such studies has been conducted in the emerging markets. Thus, this study claims to have possessed its uniqueness.

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Section: The Mediating Effects Of Digital Experience and Peersmentioning

confidence: 99%

Value co-creation and social media at bottom of pyramid (BOP)

Chatterjee

Nguyen

2021

Self Cite

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“…Individuals assess benefits and costs when engaging in resource exchanges with others (Oparaocha, 2016). In the context of KM, knowledge is recognised as a resource of exchange (Chatterjee, 2020) involving intangible benefits, such as respect and career prospects and costs, such as the possible misuse of knowledge by recipients (Valio Dominguez Gonzalez and Fernando Martins, 2014). In this regard, the collaboration and communication characteristics of teamwork discussed above are likely to enhance the perceived social benefits of knowledge exchange while reducing the perceived costs involved, resulting in a series of knowledge exchanges between team members (Oparaocha, 2016).…”

Section: Motivational Antecedents For Employee Knowledge Management E...mentioning

confidence: 99%

Motivational antecedents, employee engagement and knowledge management performance

Atapattu

Huybers

2021

JKM

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Purpose This paper aims to investigate the causal relationships between organisational practices, employee knowledge management (KM) engagement and organisational KM performance. Design/methodology/approach Following a quantitative research approach, an online survey of 536 knowledge workers from multinational knowledge-based organisations located in Sri Lanka was carried out. The data were analysed with structural equation modelling. Findings Teamwork, reward structure, learning, performance management and employee empowerment are found to be motivational antecedents of KM engagement while, subsequently, organisational KM performance is affected by employee KM engagement. Research limitations/implications The findings of this study are based on the use of five key organisational practices derived from the literature. Further research is needed to establish whether the findings extend to other organisational practices such as resourcing strategy, organisational culture and communication. Further, the sample for this research comprised knowledge workers in Sri Lankan organisations which limit the generalisability of the findings. Practical implications Teamwork, rewards structure, learning, performance management and employee empowerment are organisational practices that foster employee KM engagement. Organisational practices and employee KM engagement are imperative for the organisational success of KM initiatives. Originality/value This research introduces the term KM engagement as the indicator of individual-level KM success and integrates the sequential linkage between individual-level KM outcomes (i.e. KM engagement) and organisational KM outcomes (KM performance) which has not yet been investigated.

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“…As seen above, KC/KS behaviors in VCs are usually intertwined with each other (Choi et al, 2014;Sedighi et al, 2018;Chatterjee et al, 2020) and OE-self (e.g. expectation of making new friends or social ties for the future) positively influences people's KC/KS behaviors (Chiu et al, 2006;Hsu et al, 2007;Pan et al, 2015;Xiong et al, 2018;You and Hon, 2019;Ardichvili et al, 2003).…”

Section: Direct Effectsmentioning

confidence: 97%

“…a KS activity) can activate other members' discussion (i.e. KC activities) and a contribution of knowledge to the community knowledge repository (Choi et al, 2014;Sedighi et al, 2018;Chatterjee et al, 2020). Thus, OE-others may be positively related to older adults' KS behaviors and to their KC activities.…”

Section: Direct Effectsmentioning

confidence: 99%

Older adults in virtual communities: understanding the antecedents of knowledge contribution and knowledge seeking through the lens of socioemotional selectivity and social cognitive theories

Zhou

Kishore

Zuo

et al. 2021

JKM

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Purpose As older adults are increasingly active in virtual communities (VCs), these platforms for knowledge exchange present opportunities for companies to use elder human capital. The purpose of this study is to understand the antecedent factors that motivate older adults’ knowledge contribution and knowledge seeking (KS) behaviors in VCs. Design/methodology/approach Rooted in socio-emotional selectivity and social cognitive theories, this study included five key variables and developed models for older adults’ knowledge contributing (KC)/KS behaviors. This paper tested the hypotheses using data from a sample of 204 older adults in 3 VCs in China. Findings The results provide support for most of the hypotheses and show that while other members’ participation (MP) acts as a substitute for meaning in life and attitude toward aging, it acts as a complement for outcome expectations (OE) focused on others and OE focused on oneself in their impacts on KC/KS activities. Practical implications The study provides practical insights for developing elder human resources via VCs to avoid knowledge loss. Originality/value This study described older adults’ unique characteristics when modeling their information and communication technologies-related behaviors and built two models to explain their KC/KS behaviors. It confirmed that the same factor has different levels of impact on older adults’ KC/KS behaviors in VCs. In addition, it confirmed and reinforced the complementary and substitutive effects of other MP as an environmental factor on these behaviors.

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Social media as a tool of knowledge sharing in academia: an empirical study using valance, instrumentality and expectancy (VIE) approach

Cited by 70 publications

References 98 publications

Value co-creation and social media at bottom of pyramid (BOP)

Value co-creation and social media at bottom of pyramid (BOP)

Motivational antecedents, employee engagement and knowledge management performance

Older adults in virtual communities: understanding the antecedents of knowledge contribution and knowledge seeking through the lens of socioemotional selectivity and social cognitive theories

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