Social Media and the Formation of Organizational Reputation

Etter, Michael; Ravasi, Davide; Colleoni, Elanor

doi:10.5465/amr.2014.0280

Cited by 254 publications

(284 citation statements)

References 144 publications

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“…Furthermore, a limited set of academic studies have explored how these Twitter reactions may influence financial performance (Bollen, Mao, & Zeng, 2011;Dhar & Chang, 2009;Etter, Ravasi, & Colleoni, 2019;McAlister, Sonnier, & Shively, 2012;Sonnier, McAlister, & Rutz, 2011). For example, Sonnier et al (2011) find that negative tweets about an online retailer are associated with an 11% revenue decline due to lost sales for the firm.…”

Section: Introductionmentioning

confidence: 99%

“…Relatedly, Bollen et al (2011) determine that the public mood on Twitter may influence movements in the Dow Jones Industrial Average. Etter et al (2019) also note that the reaction on Twitter following an airline incident may have influenced the firm's stock price. In particular, the authors discuss the United Flight 3,411 incident, in which a passenger was dragged off an overbooked flight.…”

Section: Introductionmentioning

confidence: 99%

“…In particular, the authors discuss the United Flight 3,411 incident, in which a passenger was dragged off an overbooked flight. A video displaying this unfortunate incident went viral on Twitter (Etter et al, 2019). While a typical instance of overbooking would cause damages of about $1,000, in this instance, United Flight lost $800 million in market value that day due in part to the reaction on Twitter (Etter et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Does social media elevate supply chain importance? An empirical examination of supply chain glitches, Twitter reactions, and stock market returns

Schmidt

Wuttke

Ball

et al. 2020

J of Ops Management

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We build upon supply chain management and social media research by exploring the Twitter response to supply chain glitches and how this response may moderate the relationship between supply chain glitches and stock market returns. We analyze data on 213 supply chain glitches for 150 firms across 5 years and over 2 billion tweets on publicly traded firms. Leveraging event study methodology, we find support for our hypotheses. Using both volume and sentiment of tweets, we observe significant reactions on Twitter after supply chain glitches; tweet volume increases and tweets become more negative. We also find that Twitter reactions after a glitch accentuate the relationship between supply chain glitches and stock market returns, demonstrating how social media may elevate the prominence of supply chain problems. To address concerns associated with simultaneity bias, we demonstrate that pre‐stock‐market‐open Twitter activity preempts post‐stock‐market‐open returns. Finally, we conduct post hoc analyses that explore how firms can leverage Twitter to counteract the negative stock market consequences of Twitter, and how firm proximity to the end customer may influence how tweets moderate the stock market reaction to glitches.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Does social media elevate supply chain importance? An empirical examination of supply chain glitches, Twitter reactions, and stock market returns

Schmidt

Wuttke

Ball

et al. 2020

J of Ops Management

View full text Add to dashboard Cite

show abstract

“…Social networks are able to provide a daily "live" dialogue with the audience and can be eff ective in terms of socio-demographic targeting. A number of scholars have explored this tool and the methods of its infl uence on the audience (for example: Asha Kaul and Vidhi Chaudhri, 17 Michael Etter, Davide Ravasi and Elanor Colleoni, 18 Malwina Popiolek 19 etc. ).…”

Section: Communica On Channelsmentioning

confidence: 99%

Contemporary Corporate Media: Current State, Innovations and Trends in Ukraine

Oltarzhevskyi¹,

Todorova²

2019

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Th is article presents the results of the research of the current state, tendencies and developments of the modern corporate media and the peculiarities of their use of innovations in communications. Th e theoretical part is based on the study of the knowledge base through a general review, critical analysis, systematization and generalization. Practical part contains analysis of statistical data and descriptive analysis of samples of corporate media.Th e overall state of the industry in corporate publishing in Ukraine is investigated. Th e data on projects presented during the last fi ve years for the Association of Corporate Media, Ukraine is analyzed. Features and prospects of development of printed and digital communication channels are considered. Th e innovative approaches used by companies when using corporate media are analyzed, the main trends of their development are formulated.A statement can be made that innovation signifi cantly transforms the status, content and forms of corporate media. In particular, with the reduction of printed publications, the company 's active development of social networking websites, online video, mobile applications, chat bots, other digital channels and communication tools are envisaged. Given the current state of corporate media it is possible to predict their further growth and deeper integration in social and business processes. More and more companies from diff erent industries will use this communication tool to build a comprehensive dialogue with the audience, create an image, promote the market for goods or services, and enhance corporate culture and employee motivation.

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“…The number of data partnerships with an ambition to address sustainable development has increased markedly. Much hope has been expressed by governments, civil society actors, and businesses for such partnerships to positively impact sustainable development due to their ability to handle data that is characterized by high volume, high velocity, and high variety (Etter et al, 2017;United Nations, 2013;Wesolowski et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

The Legitimacy of Data Partnerships for Sustainable Development

2018

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This paper examines the legitimacy attached to different types of multi-stakeholder data partnerships occurring in the context of sustainable development. We develop a framework to assess the democratic legitimacy of two types of data partnerships: open data partnerships (where data and insights are mainly freely available) and closed data partnerships (where data and insights are mainly shared within a network of organizations). Our framework specifies criteria for assessing the legitimacy of relevant partnerships with regard to their input legitimacy as well as their output legitimacy. We demonstrate which particular characteristics of open and closed partnerships can be expected to influence an analysis of their input and output legitimacy.

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Social Media and the Formation of Organizational Reputation

Cited by 254 publications

References 144 publications

Does social media elevate supply chain importance? An empirical examination of supply chain glitches, Twitter reactions, and stock market returns

Does social media elevate supply chain importance? An empirical examination of supply chain glitches, Twitter reactions, and stock market returns

Contemporary Corporate Media: Current State, Innovations and Trends in Ukraine

The Legitimacy of Data Partnerships for Sustainable Development

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