Social media and healthcare quality improvement: a nascent field

Ranney, Megan L.; Genes, Nicholas

doi:10.1136/bmjqs-2015-004827

Cited by 13 publications

(9 citation statements)

References 12 publications

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“…The popularity of this trend shows both favorable and unfavorable effects as there is improved access to individuals in hard-to-reach sociocultural environments. Also, improving quality-of-care by patients’ social media inputs has been considered a promising area in US hospitals [ 23 ]. Conversely, social isolation because of breached privacy and hacked health data has become an increasing concern.…”

Section: Reasons Behind the Call And Methodology For Its Justificatiomentioning

confidence: 99%

The Biopsychosocial-Digital Approach to Health and Disease: Call for a Paradigm Expansion

et al. 2018

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Digital health is an advancing phenomenon in modern health care systems. Currently, numerous stakeholders in various countries are evaluating the potential benefits of digital health solutions at the individual, population, and/or organizational levels. Additionally, driving factors are being created from the customer-side of the health care systems to push health care providers, policymakers, or researchers to embrace digital health solutions. However, health care providers may differ in their approach to adopt these solutions. Health care providers are not assumed to be appropriately trained to address the requirements of integrating digital health solutions into daily everyday practices and procedures. To adapt to the changing demands of health care systems, it is necessary to expand relevant paradigms and to train human resources as required. In this article, a more comprehensive paradigm will be proposed, based on the ‘biopsychosocial model’ of assessing health and disease, originally introduced by George L Engel. The “biopsychosocial model” must be leveraged to include a “digital” component, thus suggesting a ‘biopsychosocial-digital’ approach to health and disease. Modifications to the “biopsychosocial” model and transition to the “biopsychosocial-digital” model are explained. Furthermore, the emerging implications of understanding health and disease are clarified pertaining to their relevance in training human resources for health care provision and research.

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Section: Reasons Behind the Call And Methodology For Its Justificatiomentioning

confidence: 99%

The Biopsychosocial-Digital Approach to Health and Disease: Call for a Paradigm Expansion

et al. 2018

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“…In the healthcare sector, the adoption of social media is not new [10,11]. Social media has been widely adopted by patients, care-givers, and healthcare professionals, with numerous studies reporting its usefulness in patient empowerment, health promotion, patient-physician relationship building, public health surveillance, and quality improvement [12][13][14][15][16][17]. On the contrary, other studies have focused on revealing the dark side of social media in healthcare; for example, examining how unverified content leads to the sharing of misleading information [18], patients becoming overconfident in their own medical decision making [19,20], and privacy violation [18,21].…”

Section: Social Media Use By Healthcare Departmentsmentioning

confidence: 99%

How Health Communication via Tik Tok Makes a Difference: A Content Analysis of Tik Tok Accounts Run by Chinese Provincial Health Committees

Zhu

Wei

et al. 2019

IJERPH

139

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During the last two decades, social media has immersed itself into all facets of our personal and professional lives. The healthcare sector is no exception, with public health departments now capitalizing on the benefits that social media offers when delivering healthcare education and communication with citizens. Provincial Health Committees (PHCs) in China have begun to adopt the micro-video sharing platform, Tik Tok, to engage with local residents and communicate health-related information. This study investigates the status quo of official Tik Tok accounts managed by PHCs in mainland China. In total, 31 PHC accounts were analyzed during August 2019, while the top 100 most liked micro-videos were examined using content analysis. Coding included three major aspects: Quantified Impact, Video Content, and Video Form. 45.2% (n = 14) of PHCs had official Tik Tok accounts. A limited number of accounts (n = 2) were yet to upload a micro-video, while most (n = 9) had uploaded their first micro-video during 2019. For the top 100 most liked micro-videos, a sharp difference was observed in terms of number of Likes, Comments and Reposts. Videos containing cartoons or documentary-style content were most frequently watched by citizens. Similarly, content that promoted professional health or provided knowledge of diseases was frequently viewed. Content containing original music, formal mandarin language, subtitles, and which lasted less than 60 s, were most frequently followed. It is considered a missed opportunity that most PHCs struggle to take advantage of the Tik Tok platform, especially given its growing popularity and daily increase in account creation.

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“…The digital component could affect health outcomes in many ways. For example, portable devices support management of health and enable affordable access to people with low socioeconomic status and/or in remote environments [8-12]. It was shown in a systematic review that technology could also be used to reduce the disparity in melanoma incidence, mortality rates, and accessibility to posttreatment care management between urban and rural or remote populations [13].…”

Section: Patient Empowerment Has Been Boomingmentioning

confidence: 99%

The Rise of the Empowered Physician in the Digital Health Era: Viewpoint

Meskó¹,

Győrffy

2019

J Med Internet Res

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Being a 21st-century health care provider is extremely demanding. The growing number of chronic diseases, lack of medical workforce, increasing amounts of administrative tasks, the cost of medical treatment, and rising life expectancy result in an immense challenge for medical professionals. This transformation has been triggered by the growing presence of digital health. Digital health does not only refer to technological transformation; it also fundamentally reshapes the physician-patient relationship and treatment circumstances. We argue that patient empowerment, the spread of digital health, the biopsychosocial-digital approach, and the disappearance of the ivory tower of medicine lead to a new role for physicians. Digital health allows the job of being a medical professional to become more rewarding and creative. The characteristics of a physician-as-idol could shift from self-confident to curious, from rule follower to creative, and from lone hero to team worker. Empowered physicians (e-physicians) can be described as “electronic,” where they use digital technologies in their practice with ease; “enabled,” where they are enabled by regulations and guidelines; and “empowered,” where they are empowered by technologies that support their job and their empowered patients (e-patients). They can be described as “experts” in the use of technologies in their practice or in knowing the best, most reliable, and trustworthy digital health sources and technologies. They can also be described as “engaged,” when understanding the feelings and points of view of their patients, giving relevant feedback, and involving them throughout the whole healing process. The skills and approaches that characterize this era of e-physicians, such as face-to-face communication skills, digital literacy, interdisciplinarity, knowing where to find information, translating large amounts of data into insights for patients, among others, should always have been at the core of practicing medicine. However, the economical, technological, and administrative burden of the profession has not made it possible for most physicians to enjoy the benefits of their training, individual capabilities, and creativity. By understanding how digital health technologies can support or augment their capabilities, physicians would have the chance to practice the art of medicine like never before.

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Social media and healthcare quality improvement: a nascent field

Cited by 13 publications

References 12 publications

The Biopsychosocial-Digital Approach to Health and Disease: Call for a Paradigm Expansion

The Biopsychosocial-Digital Approach to Health and Disease: Call for a Paradigm Expansion

How Health Communication via Tik Tok Makes a Difference: A Content Analysis of Tik Tok Accounts Run by Chinese Provincial Health Committees

The Rise of the Empowered Physician in the Digital Health Era: Viewpoint

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