Social media and culture in crisis communication: McDonald’s and KFC crises management in China

Zhu, Lin; Anagondahalli, Deepa; Ai, Zhang

doi:10.1016/j.pubrev.2017.03.006

Cited by 96 publications

(75 citation statements)

References 19 publications

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“…In sum, scholars in the past years have increasingly paid attention to the SMCC research in contexts (Cheng, 2016a;Liu et al, 2015;Tai & Sun, 2007;Taylor & Perry, 2005;Zhu et al, 2017). This field also attracted updated reviews from several scholars such as Cheng (2016a), Eriksson (2018), and Rasmussen and Ihlen (2017).…”

Section: Social-mediated Crisis Communication (Smcc)mentioning

confidence: 99%

The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

Cheng

2020

Public Relations Review

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A B S T R A C TThe rapid diffusion of social media is ushering in a new era of crisis communication. To enhance our understanding of the social-mediated dialogue between organizations and their publics in crises of China, this study conducts a content analysis of 61 relevant journal articles published in 2006-2018. Results of this research present an overview of ongoing research trends such as theoretical frameworks and methodological preferences. This research also explores how the unique Chinese social media characteristics affect the dialogue between types of organizations and their publics. Contextual factors such as face and favor, relationship (Guanxi) and sentiment (Renqing), and the centralized political system that may facilitate/inhibit dialogue in crises of China are identified as well. Finally, this study suggests promising new directions such as a scholarly assessment tool for the social-mediated crisis communication research in China.

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Section: Social-mediated Crisis Communication (Smcc)mentioning

confidence: 99%

The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

Cheng

2020

Public Relations Review

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“…This is why the need for contextualization of social media by the culture is emphasized – and this is as influential as is the concept itself. This importance is more significant in collectivistic culture as compared with individualistic culture (Zhu, Anagondahalli, & Zhang, ).…”

Section: Theoretical Framework and Hypothesesmentioning

confidence: 99%

Development of theoretical framework and measures for the role of social media in realizing corporate social responsibility through native and non‐native communication modes: Moderating effects of cross‐cultural management

Hao

Farooq

Sun

2018

Corp Soc Responsibility Env

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Businesses have recognized the importance of corporate social responsibility (CSR) for overall fulfillment of strategic prerequisites. Long-term success for any business enterprise is not possible without giving due attention to CSR. This paper aims to ascertain the unfamiliar communication links that can influence realization of CSR. It also discusses the possible mediating effects of two basic communication modes on CSR when used through social media. It is of further interest for future researchers due to the study of the moderator cross-cultural management, which can strengthen the relationship between usage of social media and CSR realization. By exploring the utilization of social media for communication of CSR, this report is an important step towards empirical research to produce a concrete theory based on the methodology, tests and measures prescribed herein.

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“…Technological innovation has resulted in both positive and negative changes in the discussion of culture and society. Ultimately, similar to any powerful platform or advancement in innovation, social media and networking sites offer both adverse and productive features to the community, and the influence of social media and social networking sites have had a significant impact on students during their transition to adulthood [12]. One of the constructive impacts of social media usage is the introduction of the public to user-generated data, ideas, and programming at a relatively young age, which has encouraged additional technological advancements and increased knowledge in student communities [13].…”

Section: Introductionmentioning

confidence: 99%

The Impact of Social Media on Learning Behavior for Sustainable Education: Evidence of Students from Selected Universities in Pakistan

et al. 2019

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In today’s world, social media is playing an indispensable role on the learning behavior of university students to achieve sustainable education. The impact of social media on sustainable education is becoming an essential and impelling factor. The world has become a global village and technology use has made it a smaller world through social media and how it is changing instruction. This original study is amongst the few to perform a focalized investigation on revealing the relationship between positive and negative characteristics of social media and the learning attitude of university students for sustainable education. However, this study aims to examine the constructive and adverse factors that impact on students’ minds and how these helped students to share positive and negative aspects with others. It is increasingly noticeable that social networking sites and their applications present enormous benefits for as well as risks to university students and their implications on students’ psychological adjustment or learning behaviors are not well understood. This study adapted the cluster sampling method, and respondents participated from five selected regions. Researchers distributed 1013 questionnaires among the targeted sample of university students with an age range of 16 to 35 years, and they collected 831 complete/valid responses. This study applied the social gratification theory to examine students’ behavior practicing social media usage. This study specifically identified 18 adversarial and constructive factors of social media from the previous literature. The findings revealed that the usage of social media in Pakistan has a negative influence on a student’s behavior as compared to positive aspects. Results may not be generalized to the entire student community as findings are specific to the specific respondents only. This study presents a relationship between antithetical and creative characteristics of social media and exhibits avenues for future studies by facilitating a better understanding of web-based social network use.

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Social media and culture in crisis communication: McDonald’s and KFC crises management in China

Cited by 96 publications

References 19 publications

The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

Development of theoretical framework and measures for the role of social media in realizing corporate social responsibility through native and non‐native communication modes: Moderating effects of cross‐cultural management

The Impact of Social Media on Learning Behavior for Sustainable Education: Evidence of Students from Selected Universities in Pakistan

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