“…Information organizations, such as libraries and museums, have gradually adopted social media to maintain a social presence for building social capital besides being widely adopted for promotion and learning aids (Chung et al , 2020; Fong et al , 2020; Ho et al , 2018; Nabi et al , 2023; Lam et al , 2019; 2023; Lei et al , 2021; Leung et al , 2023; Liu et al , 2023a, b; Li et al ., 2023; Lo et al , 2014; Jiang et al ., 2023; Mak et al , 2022; Xie, Chiu, and Ho, 2023; Xie et al , 2023a, b; Wong et al , 2023; Wang et al , 2021; Yang et al , 2022; Wójcik, 2022a; Wu and Yang, 2022), especially during the COVID-19 outbreak. Particularly, digitalization technology enables libraries to share links and content on social media to attract users (Banshal et al , 2022; Lo et al , 2019; Ocran and Afful-Arthur, 2022; Wu et al , 2022a; Xu and Du, 2022).…”