Social Influence Effect on Consumers’ Intention to Adopt Mobile Banking Services

Filho, Emílio José Montero Arruda; Nogueira, Aline Cristina Lobo; Costa, Everaldo Marcelo Souza da

doi:10.1080/10580530.2021.1965678

Cited by 9 publications

(4 citation statements)

References 68 publications

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“…With the development of digital tools in the financial market, social influence has become a pertinent topic in research. For example, recent studies discuss the effect of social influence on trust in digital banking and reveal a positive relationship (Arruda Filho et al , 2022; Kaabachi et al , 2019; Chaouali et al , 2016).…”

Section: Literature Review and Theoretical Backgroundmentioning

confidence: 99%

Transforming the nature of trust between banks and young clients: from traditional to digital banking

Melnyk

2023

QRFM

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Purpose This study aims to explore how the shift from traditional to digital banking transforms the nature of trust between banks and their younger clients (aged 18–35) from the perspective of bank employees. Design/methodology/approach Qualitative semi-structured interviews with representatives of Ukrainian classical banks and neobanks were conducted. The interviews were analysed using the theoretical approach of institution-based and social network-based trust to identify the key distinctions between the nature of trust in traditional and digital banking. Findings The employees of the banks reported that digitalization processes have helped to mitigate trust issues; as a result, their banks have not experienced any difficulties in this regard among young people. Furthermore, social networks, particularly social approval, were found to be significant factors for establishing trust in digital banking among young people. Research limitations/implications The results of this study could assist bank managers in adapting their strategies for cultivating trust among younger clients and aiding international law regulators and government institutions in preventing unintended circumstances in financial services. These contributions were shaped by the study’s limitations, including its focus on only two concepts of trust building: institution-based and social network-based, as well as its specific Ukrainian context. Originality/value This study highlights social approval as a valuable constituent of the trust-building process that influences trust in institutions. Furthermore, while gaining social approval – particularly through digital platforms – can promote trust-building among young people, this “easy way” may have negative societal consequences by endorsing unscrupulous institutions.

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Section: Literature Review and Theoretical Backgroundmentioning

confidence: 99%

Transforming the nature of trust between banks and young clients: from traditional to digital banking

Melnyk

2023

QRFM

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“…Prior research indicates that behavioral intention may not always accurately predict the actual use (Chang et al, 2021c;Laukkanen, 2016), which may also depend on other influencing factors such as trust and risk perception (Arruda Filho et al, 2022). Besides, several other critical motivational factors also impact the successful adoption of technologies, particularly for fintech platforms (Hanafizadeh et al, 2014a, b), for instance, users' emotions (Chen et al, 2022;Du et al, 2022;Hung et al, 2021).…”

Section: Investors' Willingness To Use Robo-advisors 2857mentioning

confidence: 99%

“…A user's behavioral willingness mainly depends on the attitude and perceived usefulness. The perceived usefulness comes from a user's experience and familiarity with products and services (Arruda Filho et al, 2022). Some scholars (Dennis et al, 2020) show that when the product's value is not clear, digital activation has a small but substantial impact on a consumer's willingness to pay, indicating that the consumer's willingness is related to the value being perceived.…”

Section: Perceived Usefulness and Willingness To Usementioning

confidence: 99%

Exploring investors' willingness to use robo-advisors: mediating role of emotional response

Xia,

Zhang,

Zhang

et al. 2023

IMDS

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PurposeThis paper aims to investigate investors' willingness to use robo-advisors from customers' perspectives and analyzes the factors that drive them to use robo-advisors, including perceived usefulness and emotional response.Design/methodology/approachThe authors extend the Cognition-Affect-Conation (CAC) framework to the behavioral domain of robo-advisor users on financial technology platforms and conduct an empirical study based on 248 valid questionnaires.FindingsThe authors find two types of factors driving the willingness to use robo-advisors: perceived usefulness, trust and perceived risk as external driving forces and investor sentiment as an internal driving force. Trust has a significant positive effect on willingness to use, and arousal in emotional response plays a mediating role between perceived usefulness and willingness to use.Originality/valueThis research provides valuable insights for financial institutions to engage in robo-advisor innovation from customers' perspectives.

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“…Paper money was introduced during the Song Dynasty in China in the 11th century. In recent years, the most sophisticated mobilebased payment system that could be proven to provide considerable value for customers and Indian banks was the Unified Payment Interface (UPI) platform [1][2][3][4][5].…”

Section: Introductionmentioning

confidence: 99%

Engineering and Advancement of Digitization through Unified Payment Interface

Chalise¹

2023

JERR

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Unified Payment Interface introduced in 2016 is an instant real-time payment system developed by National Payments Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of India and works by instantly transferring funds between two bank accounts on a mobile platform. Unlike wallets, the payer and the payee can use two different payment service providers. Unified Payment Interface has brought revolution in payment system in India, making instant real-time payment system possible. This study is focused on looking at engineering side of Unified Payment Interface and its impact around advancement of digitization. Here we see behind Unified Payment Interface engineering infrastructure and how it works. This study also elaborates on surgencies of digitization through Unified Payment Interface mode in India. Study was carried out by taking survey, using Right to Information Act, and understanding computing side of Unified Payment Interface. In survey 214 individuals were asked 20 questions irrespective of age, location, sex, income background, education and religion in India. Findings were listed with both positives and negative aspects highlighted.

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Social Influence Effect on Consumers’ Intention to Adopt Mobile Banking Services

Cited by 9 publications

References 68 publications

Transforming the nature of trust between banks and young clients: from traditional to digital banking

Transforming the nature of trust between banks and young clients: from traditional to digital banking

Exploring investors' willingness to use robo-advisors: mediating role of emotional response

Engineering and Advancement of Digitization through Unified Payment Interface

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