“…Interestingly, many of the problem types for which knowledge was poor at the outset, were related to social exclusion and vulnerability, including rented housing, money, debt, benefits, education and domestic violence as has been noted by both Buck et al (2005, 2008), Balmer et al , (2010) and Denvir et al , (2012). This may be related to the complexity of the problem, or potentially the low rate at which individuals with these problem types seek professional advice (see further Pleasence et al , 2011, p. 43).…”