1999
DOI: 10.1108/00197859910262173
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SMEs in an environment of change: computer‐based tools to aid learning and change management

Abstract: As global competitive forces begin to impact more and more on smaller enterprises, they may find themselves more limited in the approaches available to them to prepare for fundamental change. In‐depth case studies were analysed for 11 firms in the south‐west of England, of which eight were characterised as small/medium enterprises (SMEs). Each firm had recently undergone a major change, and their managers were found to face considerable practical difficulties in developing and updating their skills in comparis… Show more

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Cited by 17 publications
(8 citation statements)
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“…For example, Brush and Chaganti (1999) show that the owner's human capital is magnifi ed and disseminated through the introduction of systems of organizing (also see Barringer and Greening, 1998). The adoption of these systems is infl uenced by industry norms through, for example, more powerful large customers or business support agencies Winch and McDonald, 1999). In order to address specifi c internal problems, owner-managers may adopt techniques such as quality management systems (Patton and Marlow, 2002) or more sophisticated HRM policies (Wyer and Mason, 1998).…”
Section: Creating Structures and Systems Of Organizingmentioning
confidence: 99%
“…For example, Brush and Chaganti (1999) show that the owner's human capital is magnifi ed and disseminated through the introduction of systems of organizing (also see Barringer and Greening, 1998). The adoption of these systems is infl uenced by industry norms through, for example, more powerful large customers or business support agencies Winch and McDonald, 1999). In order to address specifi c internal problems, owner-managers may adopt techniques such as quality management systems (Patton and Marlow, 2002) or more sophisticated HRM policies (Wyer and Mason, 1998).…”
Section: Creating Structures and Systems Of Organizingmentioning
confidence: 99%
“…In fact, SME's closeness to customers is often constituted as their unique competitive advantage (Zontanos and Anderson, 2004). Winch and McDonald (1999) accented that shorter internal lines of communication, speedy responsiveness and effective problem-solving stem from less formalized communication systems within the micro environment. These features lead to incorporation of customer focus strategy in SME's and, according to Reijonen and Laukkanen (2010), it is a central element of prediction for SME's.…”
Section: Figure 1 the Relationship Between Information Shift And Rivmentioning
confidence: 99%
“…Taiwanese SMEs have, historically, succeeded in global markets because of their flexibility in production methods (Chang and Chen, 2002); particularly in their responsiveness to market price adjustments (Winch and McDonald, 1999). Also, SMEs operating in a network were more likely to succeed due to inherent support, flexibility, improved delivery and competitive pricing (Chen, 1999b;Megginson et al, 1994).…”
Section: Literature Review and Development Of Conceptual Frameworkmentioning
confidence: 99%