2015
DOI: 10.1080/10548408.2014.943458
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Smartphones in Tourism and Hospitality Marketing: A Literature Review

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Cited by 100 publications
(87 citation statements)
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References 98 publications
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“…'At Hotel Functions' are related to hotel service and represent opportunities to interact with customers, provide customized service, and to enhance customers' experience while they are on property. The low frequencies of 'At Hotel Functions' may be explained by operational or technical barriers at property level to support app features and functions during the stay in real time (Kim & Law, 2015). Many hotel IT information structure and technologies are built on legacy systems that may prove problematic to interface with new software applications, for instance, geolocation tracking.…”
Section: Importance Ratings: Supplied Functions and Features Versus Cmentioning
confidence: 98%
See 1 more Smart Citation
“…'At Hotel Functions' are related to hotel service and represent opportunities to interact with customers, provide customized service, and to enhance customers' experience while they are on property. The low frequencies of 'At Hotel Functions' may be explained by operational or technical barriers at property level to support app features and functions during the stay in real time (Kim & Law, 2015). Many hotel IT information structure and technologies are built on legacy systems that may prove problematic to interface with new software applications, for instance, geolocation tracking.…”
Section: Importance Ratings: Supplied Functions and Features Versus Cmentioning
confidence: 98%
“…Notwithstanding, there are barriers to the use of mobile technology, which are reported as high entry costs, usage costs, security issues, poor technology capability and a lack of relevant services (Eriksson, 2014;Lu et al, 2015). Kim and Law (2015) provide a review of smartphones in tourism and hospitality marketing, emphasising, amongst other aspects, "the evolution of the smartphone consumers' value perceptions in the mobile marketing context" (p.707).…”
Section: Mobile Technology E Smartphones and Tabletsmentioning
confidence: 98%
“…All celebrity endorsement-related publications in general marketing and hospitality and tourism journals were searched for and gathered from five online databases, namely, ABI/ INFORM Collection, Science Direct, EBSCOHost, Emerald Full Text and Sage Journals. These databases are the major academic and most comprehensive online databases for business, hospitality and tourism research (Law et al, 2010(Law et al, , 2014Leung et al, 2013;Kim and Law, 2015). Moreover, Google Scholar was used to check for potentially missed articles.…”
Section: Introductionmentioning
confidence: 99%
“…to on-line sources is well researched and documented within the context of journey planning and travellers' information-seeking behaviours (Kambele et al 2015;Cain 2007;Fodness and Murray 1997;Beldona 2005;Kim and Law 2015;Bonn et al 1998;Weber and Roehl 1999;Lyons 1999;. The marriage of travel planning and the Internet has been extensive (Beldona 2005;Kim and Law 2015). Increased availability of Information and Communication Technologies (ICTs), such as smartphones and other mobile devices with Internet connectivity, has significantly impacted upon the available options for seeking information before and while making a journey by public transport.…”
Section: Introductionmentioning
confidence: 99%