SmartGov: A Knowledge-Based Design Approach to Online Social Service Creation

Adams, Nicholas J.; Haston, Simon; Macintosh, Ann; Fraser, John; McKay-Hubbard, Andy; Unsworth, Andrew

doi:10.1007/978-1-4471-0643-2_14

Cited by 2 publications

(2 citation statements)

References 6 publications

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“…The first part of the evaluation was targeted to the stakeholders involved in the chatbot creation process. For the determination of the aspects to be evaluated and the formulation of the pertinent questionnaire, relevant public service creation user surveys were considered [47,48]; in particular, the aspects of learnability, efficiency, memorability, few errors and satisfaction were discerned as relevant for inclusion in this evaluation. The aspects of "few errors" and "efficiency" were measured as objective parameters, counting the number of mistakes made in the process and the time needed to perform the assigned task, respectively; the remaining aspects were assessed via subjective expression of opinion through the questionnaire illustrated in Table 3.…”

Section: Evaluation Of the Chatbot Creation Processmentioning

confidence: 99%

Chatbots for Cultural Venues: A Topic-Based Approach

Bouras,

Spiliotopoulos,

Margaris

et al. 2023

Algorithms

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Digital assistants—such as chatbots—facilitate the interaction between persons and machines and are increasingly used in web pages of enterprises and organizations. This paper presents a methodology for the creation of chatbots that offer access to museum information. The paper introduces an information model that is offered through the chatbot, which subsequently maps the museum’s modeled information to structures of DialogFlow, Google’s chatbot engine. Means for automating the chatbot generation process are also presented. The evaluation of the methodology is illustrated through the application of a real case, wherein we developed a chatbot for the Archaeological Museum of Tripolis, Greece.

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Section: Evaluation Of the Chatbot Creation Processmentioning

confidence: 99%

Chatbots for Cultural Venues: A Topic-Based Approach

Bouras,

Spiliotopoulos,

Margaris

et al. 2023

Algorithms

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“…For this reason, take on importance the issues related to smart cities and buildings, the interoperability between different government agencies (the collaboration between organizations, exchange of information and integration), citizen participation and citizen collaboration (smart citizens), as well as ecological and sustainable actions by the government and citizens (Brown and Brudney, 1998;Adams et al, 2003;Alawadhi et al, 2012;Anthopoulos and Fitsilis, 2013;Gil-Garcia et al, 2014).…”

Section: Emerging Technologiesmentioning

confidence: 99%

Public value of e-government services through emerging technologies

Valle-Cruz

2019

IJPSM

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Purpose The purpose of this paper is to identify the factors that generate public value in e-government services through emerging technologies and to answer the following question: Which are the factors that generate public value, in the e-government services, through emerging technologies? Design/methodology/approach Based on a multivariate linear regression model, the author tests the public value of e-government services through emerging technologies in the metropolitan area of the Toluca Valley. Five factors are evaluated to understand public value: anti-corruption strategies, access to public information, transparency platforms, social media and service kiosks. Findings Smart strategies and technologies must be guided by the generation of public value through anti-corruption strategies, open data, access to information and data privacy. The efforts of governments should focus on avoiding corruption, making government transparent, opening data and correct handling of information privacy. Technology is an important mechanism to boost public value generation. Research limitations/implications Mexico is a developing country, and there are very few emerging technologies implemented in e-Government. Practical implications The results are important to identify good practices for the generation of public value in the e-Government area. Originality/value The study of emerging technologies is a new area in government, and this paper studies the generation of public value through emerging technologies in a developing country.

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SmartGov: A Knowledge-Based Design Approach to Online Social Service Creation

Cited by 2 publications

References 6 publications

Chatbots for Cultural Venues: A Topic-Based Approach

Chatbots for Cultural Venues: A Topic-Based Approach

Public value of e-government services through emerging technologies

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