Smart tourists as a profiling market segment: Implications for DMOs

Gajdošík, Tomáš

doi:10.1177/1354816619844368

Cited by 37 publications

(30 citation statements)

References 95 publications

(112 reference statements)

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“…Our study's findings indicate that all three stages (and the post-consumption experience) are equally significant. Furthermore, it was found that all stages are significant, confirming that this ST technology could be influential in adopting a sustainable and responsible behavior by smart tourists, beneficial to the appropriate management of tourism destinations, as suggested by previous studies [2,9,23,31,37,52]. By having a responsible behavior, smart tourists as the main actors of the ST paradigm could make a significant contribution to sustainable management of tourism resources and assets.…”

Section: Reliability and Validity Testingsupporting

confidence: 66%

“…It can be claimed that this ST technology can be influential in adopting a sustainable and responsible behavior in performing a set of anticipatory acts [1,2,32,37,52]. Hence, this study states the following hypothesis: Hypothesis 1.…”

Section: Research Framework and Hypothesesmentioning

confidence: 91%

“…Morrison [9] shares the same opinion, stressing that consumers go through several different stages including planning travel to the destination, while experiencing the destination and after returning home from the destination. Gajdosik [37] indicates that all stages are important in terms of smart technologies.…”

Section: Sustainable and Responsible Tourist Behaviourmentioning

confidence: 99%

“…Smart tourists also have to adopt a sustainable and responsible behavior with the aim to help STD in addressing problems and issues of environmental degradation, changing negative aspects and improving their environmental performance. They should help other tourists to adopt the following behaviors: evaluating and sharing their experience (positive and negative aspects), making suggestions and recommendations, influencing other tourists to behave in similar responsible manner and advocating for good practices [1,2,32,37].…”

Section: Research Framework and Hypothesesmentioning

confidence: 99%

“…There is only one similar study to which we could compare and contrast this study's findings. A study by Gajdosik [37] indicated that the use of smart technologies is significant before (searching and booking) and during (activities during the stay in the destination) the tourists' journey. Our study's findings indicate that all three stages (and the post-consumption experience) are equally significant.…”

Section: Reliability and Validity Testingmentioning

confidence: 99%

See 4 more Smart Citations

Could Smart Tourists Be Sustainable and Responsible as Well? The Contribution of Social Networking Sites to Improving Their Sustainable and Responsible Behavior

2020

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A key strategic aim of tourism destinations within the smart tourism paradigm is to achieve efficient, responsible and sustainable use of tourism resources. This aim can be achieved by promoting the appropriate practices and making tourists co-managers, co-designers and co-creators of tourism experiences. This paper argues that smart tourism destinations should manage their resources in a sustainable way and that smart technologies can make their contribution. Could a smart technology such as social media/social networking sites make a contribution to sustainable tourism within the smart tourism paradigm? To address this research question, a project was carried out to explore the perceptions and attitudes of Chinese tourist consumers about the contribution of social networking sites to adopting a sustainable and responsible behavior within the context of a smart tourism framework. First a research framework encompassing three hypotheses related to the influence of social networking sites at the three main stages of the travel cycle/tourist journey was designed. An exploratory quantitative research was then carried out using the online survey technique. The study's findings indicate that the use of social networking sites influences the smart tourists at all three stages on adoption of sustainable and responsible behavior, the most significant influence is at the first two stages. The article is completed by discussing the related conclusions and management implications in the smart tourism management framework. Author Contributions: The authors' contributions were as follows. Conceptualization: S.S. and M.S.; Methodology: M.S. and Q.Z.; Software, Q.Z.; Validation, S.S. and M.S.; Formal analysis, S.S., M.S. and Q.Z.; Investigation: S.S. and Q.Z.; Resources: S.S.; Data curation: Q.Z.; Writing-original draft preparation: M.S.; Writing-review and editing: S.S. and M.S.; Project administration and supervision: S.S. All authors have read and agreed to the published version of the manuscript. Funding: This research received no external funding. Conflicts of Interest:The authors declare no conflict of interest.

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