Smart Tourism Capability Maturity Framework : A Design Science Research Approach

A Systematic Review of Indonesia’s Heritage Tourism in Perspective of Smart Tourism Conceptual Model

“…1 Clean, green, ethical and quality at all levels of the service chain [23], sustainability [5], [24], [25] Sustainability 2 Integrated information using ICT technology relating to tourist activities, the consumption of products, and tourism and social resources [26], ubiquitous tour information service of summation of the common smart tourism attributes [27], integrated efforts at a destination to collect and aggregate data derived from physical infrastructure, social connections, government / organizational sources and human bodies/minds in combination [5], information relating to tourism activities could be exchange instantly [28], integrated tourism approach among data, infrastructure, human and organizational resources [29] Information Integration 3 Application of mobile digital connectivity to create more intelligent, meaningful and sustainable [30], virtual tourism based on digital, intelligent, and virtual technology [26], the use of advanced technologies to transform that data int.o onsite experiences [5], an innovative tourist destination, built on an infrastructure of state-of-the-art technology [25],…”

“…No Statement Object integrated platform is having multiple touch points that could be access through a variety of end-user devices [28], based on the Internet of Things technology, artificial intelligence technology, cloud computing and other information technology [31], with the use of advanced technology [29], adopt diverse technologies [28], include technological development, develop innovation activities, incorporating capacities, digital spaces, information processing and tools to these activities, which enable the transfer of technology and knowledge sharing [32], innovation that greatly influenced by the capacity of ICT [32], application of technology in its implementation that closely related to real time information and communication services [33], technological platform which integrates tourist resources and information technologies (artificial intelligence, Internet of Things and cloud) [6] 4 connections between tourists and the destination [30], provides to tourists, enterprises, and organizations with a variety of end-user devices [26], facilitates the visitor's interaction with integration into his or her surroundings, increases the quality of the experience at the destination, and improves residents' quality of life [25], dynamically interconnecting stakeholders [28], effective application of tourism embodiment, industrial development and tourism [31], new model consisting of touristic consumers (tourists), residential consum-ers (residents), tourism suppliers (tourism businesses), suppliers from other industries, Government, media, destination management organizations, digital technologies, all embedded in a space (tourism destination) [34], enhance the quality of residents' life, tourism destinations [28], bring destination competitiveness, thereby giving rise to the concept of smart tourism destinations [28], set out four fundamental concepts: human capital; leadership; social capital [32], interconnection, and efforts to improve synchronization and synergy among tourism actors [33], enhance tourist experiences, increase the competitiveness of destinations and improve the quality of life of residents [2] Beneficial Stakeholder and User 5 Information service provided to individual tourists based on special requirement [27], to transform that data into on-site experiences and business value-propositions with a clear focus on efficiency, sustainability and experience enrichment [35], support the creation and facilitation of realtime tourism experiences and improve the effectiveness of tourism resource...…”