Smart Speech Systems: A Focus Group Study on Older Adult User and Non-User Perceptions of Speech Interfaces

Werner, Lauren; Huang, Gaojian; Pitts, Brandon J.

doi:10.1080/10447318.2022.2050541

Cited by 10 publications

(14 citation statements)

References 34 publications

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“…VAs provided simplicity, convenience, and easy accessibility. It could support and enhance the social engagement, autonomy, and leisurely activities of older adults ( Kowalski et al, 2019 ; Pradhan et al, 2020 ; Kim, 2021 ; Song et al, 2022 ; Werner et al, 2023 ). However, within VAs utilization, certain predicaments came to the forefront.…”

Section: Literature Reviewmentioning

confidence: 99%

“…However, within VAs utilization, certain predicaments came to the forefront. Concerns about the privacy and security of financial information and recorded dialogues emerged ( Bonilla and Martin-Hammond, 2020 ; Pradhan et al, 2020 ; Kim, 2021 ; Song et al, 2022 ; Werner et al, 2023 ). Additionally, challenges related to voice recognition were documented, including instances of speech misrecognition, difficulties in recalling specific commands, and issues with device response timing ( Kowalski et al, 2019 ; Pradhan et al, 2020 ; Kim, 2021 ; Werner et al, 2023 ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Concerns about the privacy and security of financial information and recorded dialogues emerged ( Bonilla and Martin-Hammond, 2020 ; Pradhan et al, 2020 ; Kim, 2021 ; Song et al, 2022 ; Werner et al, 2023 ). Additionally, challenges related to voice recognition were documented, including instances of speech misrecognition, difficulties in recalling specific commands, and issues with device response timing ( Kowalski et al, 2019 ; Pradhan et al, 2020 ; Kim, 2021 ; Werner et al, 2023 ). Some older adults also believed VAs had not exhibited significant advantages and failed to demonstrate any discernible utility ( Trajkova and Martin-Hammond, 2020 ; Kim, 2021 ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…They hold a deep appreciation for this autonomy, potentially earmarking the adoption of such technology for a period when their physical state experiences a decline. Moreover, a lack of pertinent knowledge regarding VAs among the elderly may also engender difficulties in their utilization ( Pradhan et al, 2020 ; Kim, 2021 ; Werner et al, 2023 ). Lastly, Song et al (2022) have posited that self-efficacy might indirectly influence the acceptance of VAs among the elderly.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Previous research has indicated that VAs can support older people in various aspects. Firstly, due to the significant decline in cognitive and physical functions caused by aging, the ability of older adults to perform instrumental activities of daily living (IADLs), such as using smartphones and computers and engaging in shopping, is weakened ( Lawton and Brody, 1969 ; Liu et al, 2023 ; Werner et al, 2023 ). Voice interaction offers a more natural and straightforward interaction, making it easier for older people to learn and operate ( Kebede et al, 2022 ; Kuoppamäki et al, 2023 ).…”

Section: Introductionmentioning

confidence: 99%

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Factors influencing older adults’ acceptance of voice assistants

Cao,

Zhang,

Zhou

et al. 2024

Front. Psychol.

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IntroductionVoice assistants (VAs) have the potential to uphold and enhance the quality of life for older adults. However, the extent to which older adults accept and benefit from VAs may be relatively modest.MethodsThis study developed a comprehensive model combined with product and personal characteristics to explain the acceptance of VAs among older adults, using semi-structured interviews (Study 1) and questionnaires (Study 2).ResultsResults revealed that in terms of product characteristics, perceived usefulness and perceived enjoyment significantly affect behavior intention. Regarding personal characteristics of older adults, technological self-efficacy and dispositional resistance to change significantly affect behavior intention. However, no direct impact of perceived ease of use and perceived trust on behavior intention. Additionally, perceived enjoyment influenced both perceived ease of use and perceived usefulness.DiscussionResults suggested the significant role of technology self-efficacy and dispositional resistance to change in predicting the acceptance of VAs among older adults. Our newly developed model offers valuable insights for tailoring VAs to this demographic during design and implementation.

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