Smart-Glasses: Exposing and Elucidating the Ethical Issues

Hofmann, Bjørn; Haustein, Dušan; Landeweerd, Laurens

doi:10.1007/s11948-016-9792-z

Cited by 64 publications

(24 citation statements)

References 104 publications

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“…Thus, consumers will derive demand for technological alterations, but businesses must be aware of the possible consequences, both positive and negative, that will arise from their integration into operations, particularly where they are employed as FLEs and thus have potential to acquire and utilize unique insight into customers. Hofman, et al (2016) Pseudogenetics Avatar definition data -may be spliced with other avatars data. Collective intelligence.…”

Section: Implications For Practicementioning

confidence: 99%

Cyborgs as frontline service employees: a research agenda

Harwood

Garry

2019

JSTP

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Purpose The purpose of this paper is to identify and explore potential applications of cyborgian technologies within service contexts and how service providers may leverage the integration of cyborgian service actors into their service proposition. In doing so, the paper proposes a new category of “melded” frontline employees (FLEs), where advanced technologies become embodied within human actors. The paper presents potential opportunities and challenges that may arise through cyborg technological advancements and proposes a future research agenda related to these. Design/methodology/approach This study draws on literature in the fields of services management, artificial intelligence, robotics, intelligence augmentation (IA) and human intelligence to conceptualise potential cyborgian applications. Findings The paper examines how cyborg bio- and psychophysical characteristics may significantly differentiate the nature of service interactions from traditional “unenhanced” service interactions. In doing so, the authors propose “melding” as a conceptual category of technological impact on FLEs. This category reflects the embodiment of emergent technologies not previously captured within existing literature on cyborgs. The authors examine how traditional roles of FLEs will be potentially impacted by the integration of emergent cyborg technologies, such as neural interfaces and implants, into service contexts before outlining future research directions related to these, specifically highlighting the range of ethical considerations. Originality/value Service interactions with cyborg FLEs represent a new context for examining the potential impact of cyborgs. This paper explores how technological advancements will alter the individual capacities of humans to enable such employees to intuitively and empathetically create solutions to complex service challenges. In doing so, the authors augment the extant literature on cyborgs, such as the body hacking movement. The paper also outlines a research agenda to address the potential consequences of cyborgian integration.

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Section: Implications For Practicementioning

confidence: 99%

Cyborgs as frontline service employees: a research agenda

Harwood

Garry

2019

JSTP

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“…Disse tilnaermingene baserer seg blant annet på en fremgangsmåte som er utviklet ved Senter for medisinsk metodevurdering og Nasjonalt kunnskapssenter for helsetjenesten i Norge (Hofmann, 2005(Hofmann, , 2008, som har vaert brukt til å vurdere helseteknologier, som for eksempel nyfødtscreening, fedmekirurgi, HPV-vaksine, stamcelletransplanatasjon, ultralydscreening av gravide, intracytoplasmatisk spermieinjeksjon, palliativ kirurgi og noninvasiv prenatal diagnostikk (Hofmann, Lysdahl, & Droste, 2015). Den har også blitt brukt for smart-briller (Hofmann, Haustein, & Landeweerd, 2016) og velferdsteknologi (Hofmann, 2010, 2013).…”

Section: Verdianalyserunclassified

Hvordan vurdere etiske aspekter ved modernehelse- og velferdsteknologi?

Hofmann

2019

TFO

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Hvordan skal vi innføre helse-og velferdsteknologi i den kommunale helse-og omsorgstjenesten på en god måte? Hvordan skal vi vurdere de etiske aspektene ved slik teknologi? Dette er hovedspørsmålene i denne artikkelen, som starter med å gi et overblikk over metoder som i dag brukes for å drøfte etiske aspekter innen helseteknologivurdering. Den viser hvordan metodene kombinerer empirisk kunnskap med ulike former for filosofisk analyse, og drøfter hva som gjør metodene egnede. Til slutt diskuteres ulike utviklingstrekk: Vurderinger av helse-og velferdsteknologi synes å gå fra en puristisk forståelse av teknologi, som et verdinøytralt middel for et teknologi-eksternt formål, til å se teknologi som verdibaerende; fra eksterne isolerte analyser, til deltagende og interaktive metoder; fra å vaere beslutningsnøytrale, til å bli anbefalende; fra å vaere generelle metoder og til å bli spesifikke og «skreddersydde» tilnaerminger. Vurderingen av de etiske aspektene ved helse-og velferdsteknologi innen den kommunale helse-og omsorgstjenesten vil bli viktig i tiden som kommer. Vi vil ikke ha mulighet til å implementere alle teknologiene, og må derfor velge. De beste. Også etisk sett. Denne artikkelen forsøker å presentere en rekke relevante metoder som man kan velge blant for å finne de beste teknologiene-implementert på best mulig måte.

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“…Consumers have serious concerns about its use, and it is difficult to convince people that ARSGS are useful in daily life. Hofmann et al (2017) defined privacy, safety, justice, change in human agency, accountability, responsibility, social interaction, and power and ideology as ethical concerns handicapping the adoption of ARSGs. Moreover, hedonic factors failed to support adoption intention, while usefulness appeared as a prominent intention factor.…”

Section: Adoption Of Arsgsmentioning

confidence: 99%

Exploring adoption of augmented reality smart glasses: Applications in the medical industry

et al. 2018

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This study explores the use of augmented reality smart glasses (ARSGs) by physicians and their adoption of these products in the Turkish medical industry. Google Glass was used as a demonstrative example for the introduction of ARSGs. We proposed an exploratory model based on the technology acceptance model by Davis. Exogenous factors in the model were defined by performing semi-structured in-depth interviews, along with the use of an expert panel in addition to the technology adoption literature. The framework was tested by means of a field study, data was collected via an Internet survey, and path analysis was used. The results indicate that there were a number of factors to be considered in order to understand ARSG adoption by physicians. Usefulness was influenced by ease of use, compatibility, ease of reminding, and speech recognition, while ease of use was affected by ease of learning, ease of medical education, external influence, and privacy. Privacy was the only negative factor that reduced the perceived ease of use, and was found to indirectly create a negative attitude. Compatibility emerged as the most significant external factor for usefulness. Developers of ARSGs should pay attention to healthcare-specific requirements for improved utilization and more extensive adoption of ARSGs in healthcare settings. In particular, they should focus on how to increase the compatibility of ARSGs. Further research needs to be conducted to explain the adoption intention of physicians.

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Smart-Glasses: Exposing and Elucidating the Ethical Issues

Cited by 64 publications

References 104 publications

Cyborgs as frontline service employees: a research agenda

Cyborgs as frontline service employees: a research agenda

Hvordan vurdere etiske aspekter ved modernehelse- og velferdsteknologi?

Exploring adoption of augmented reality smart glasses: Applications in the medical industry

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