2018
DOI: 10.1007/978-3-319-77724-5_31
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Smart Automation as Enabler of Digitalization? A Review of RPA/AI Potential and Barriers to Its Realization

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Cited by 16 publications
(16 citation statements)
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“…Therefore, we opt for multidisciplinarity and investigate RPA from different perspectives. In a first step, we want to understand the technology perspective of RPA and how it differs from related technologies, like intelligent automation (Bruno, Johnson, and Hesley 2017;Schmitz, Stummer, and Michael 2019;Suri et al 2018) or BPM (Cewe, Koch, and Mertens 2017). Additionally, the exploratory case study performed in preparation to our SMS identified the challenge to explain RPA to end users (Wewerka and Reichert 2021).…”
Section: Formulation Of the Research Questionsmentioning
confidence: 99%
“…Therefore, we opt for multidisciplinarity and investigate RPA from different perspectives. In a first step, we want to understand the technology perspective of RPA and how it differs from related technologies, like intelligent automation (Bruno, Johnson, and Hesley 2017;Schmitz, Stummer, and Michael 2019;Suri et al 2018) or BPM (Cewe, Koch, and Mertens 2017). Additionally, the exploratory case study performed in preparation to our SMS identified the challenge to explain RPA to end users (Wewerka and Reichert 2021).…”
Section: Formulation Of the Research Questionsmentioning
confidence: 99%
“…Unleashing the full potential of applying AI and RPA requires combining the two also referred to as smart automation (Schmitz et al, 2019). The interaction of Robotic Process Automation and Artificial Intelligence, is still in the early stages of development, but at the same time holds a high potential for efficiency (Axmann & Harmoko, 2020;Schmitz et al, 2019).…”
Section: Robotic Process Automation and Artificial Intelligencementioning
confidence: 99%
“…• Availability: Most RPA bots are available 24/7 and instant access is granted. Moreover, RPA is highly scalable to meet varying intensity of demands [1], [4], [7], [13], [16], [19], [23], [24], [31], [33]. • Compliance: Processes executed by a bot become transparent and are documented in detail fostering compliance [13], [15]- [17], [19], [24], [31].…”
Section: A Rq 1: What Effects Should Be Achieved With Rpa Projects?mentioning
confidence: 99%
“…Moreover, RPA is highly scalable to meet varying intensity of demands [1], [4], [7], [13], [16], [19], [23], [24], [31], [33]. • Compliance: Processes executed by a bot become transparent and are documented in detail fostering compliance [13], [15]- [17], [19], [24], [31]. • Quality: RPA eliminates human errors, improves accuracy and data quality, and leads to higher customer satisfaction [4]- [7], [17], [19], [23], [24], [26], [27], [30], [31], [33].…”
Section: A Rq 1: What Effects Should Be Achieved With Rpa Projects?mentioning
confidence: 99%