SLA Management in Cloud Computing: A Service Provider's Perspective

Bose, Saswata; Pasala, Anjaneyulu; A, Dheepak Ramanujam; Murthy, Sridhar J.; Malaiyandisamy, Ganesan

doi:10.1002/9780470940105.ch16

Cited by 9 publications

(7 citation statements)

References 6 publications

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“…There are different terminologies to define the SLA life cycle's phases. In this paper, we use the definition presented by Bose et al [4] , which consists of the following five phases:…”

Section: Security Sla For Cloud Computingmentioning

confidence: 99%

“…In this context, Service Level Agreements (SLAs) can be used to provide the desired transparency and guarantees. An SLA is a formal document in which a cloud provider specifies its level of QoS assurance through the parameters of the nonfunctional requirements (e.g., availability, performance and security) [4] . For example, it is possible to define that a service will be available 99.9% of the time and a response time be, at most, 3.5 s. However, security terms are not covered in SLAs of the public cloud providers [3] .…”

Section: Introductionmentioning

confidence: 99%

“…For example, it is possible to define that a service will be available 99.9% of the time and a response time be, at most, 3.5 s. However, security terms are not covered in SLAs of the public cloud providers [3] . For example, the Amazon EC2 SLA only specifies service availability 4 , without any other QoS assurance. Likewise, Microsoft 5 and Google 6 provide only availability assurances.…”

Section: Introductionmentioning

confidence: 99%

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State of the art and challenges of security SLA for cloud computing

Carvalho

Andrade

Castro

et al. 2017

Computers & Electrical Engineering

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“…There are different terminologies to define the SLA life cycle's phases. In this paper, we use the definition presented by Bose et al [4] , which consists of the following five phases:…”

Section: Security Sla For Cloud Computingmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

State of the art and challenges of security SLA for cloud computing

Carvalho

Andrade

Castro

et al. 2017

Computers & Electrical Engineering

View full text Add to dashboard Cite

“…Particularly, private contracts should contain the responsibilities of the entities involved in the process, the public law concerns, but also technical details about data protection, data security, and functional and nonfunctional characteristics of the service. In [17] a methodological approach that defines the Service Level Agreement (SLA) life-cycle is proposed. In that work the five-step SLA life cycle comprises: contract definition, publishing and discovering, negotiation, operationalization, and de-commissioning.…”

Section: Quality Of Servicementioning

confidence: 99%

“…Due mainly to an important characteristic of SLO: measurability, most of, or almost all of the SLA only include infrastructure QoS metrics in the agreements, which gather [17]: hardware availability, power availability, data center network availability, backbone network availability, service credit for unavailability, outage notification guarantee, Internet latency guarantee, packet loss guarantee, service level parameter metric, function, measurement directive, SLO and penalties.…”

Section: Quality Of Servicementioning

confidence: 99%

Information Security in Business Intelligence based on Cloud: A Survey of Key Issues and the Premises of a Proposal

2013

Proceedings of the 10th International Workshop on Security in Information Systems

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More sophisticated inter-organizational interactions have generated changes in the way in which organizations make business. Advanced forms of collaborations, such as Business Process as a Service (BPaaS), allow different partners to leverage business intelligence within organizations. However, although it presents powerfull economical and technical benefits, it also arrises some pitfalls about data security, especially when it is mediated by the cloud. In this article 1 , current aspects which have been tackled in the literature related to data risks and accountability are presented. In addition, some open issues are also presented from the analysis of the existing methodologies and techniques proposed in the literature. A final point is made by proposing an approach, which aims at preventive, detective and corrective accountability and data risk management, based on usage control policies and model driven engineering.

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Leveraging Potential of Cloud for Software Performance Testing

Markande

Murthy

2013

Computer Communications and Networks

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Considerable amount of cloud adoption is proven in the area of software testing. There are several providers in the area of hosted testing tools and services like IBM and HP. The functional testing tools cover a variety of aspects in functionality testing for Web applications, Web services and mobile applications. Another set of tools in relation to cloud environments is in the area of performance testing from cloud providers such as BlazeMeter, SOASTA, LoadStorm and Keynote. This chapter discusses various options available for leveraging cloud for performance testing of software applications. Additionally, the chapter covers some of the key considerations when selecting the solution providers. The chapter also presents a conceptual reference framework for leveraging the readily available public cloud infrastructures for optimized cost and high-volume load simulations from different regions for effi cient testing. Such a custom framework can help in making the enterprise system services more market ready, which in turn aids in improving the overall quality of the enterprise systems. Proposed reference framework can be used in performance testing, regression testing, benchmarking and product certifi cation of any on-premise or cloud-deployed services. This helps in reducing the overall testing cost and test cycle duration, thereby achieving accurate capacity planning.

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SLA Management in Cloud Computing: A Service Provider's Perspective

Cited by 9 publications

References 6 publications

State of the art and challenges of security SLA for cloud computing

State of the art and challenges of security SLA for cloud computing

Information Security in Business Intelligence based on Cloud: A Survey of Key Issues and the Premises of a Proposal

Leveraging Potential of Cloud for Software Performance Testing

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