Proceedings of the 27th ACM SIGKDD Conference on Knowledge Discovery &Amp; Data Mining 2021
DOI: 10.1145/3447548.3467160
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SizeFlags: Reducing Size and Fit Related Returns in Fashion E-Commerce

Abstract: E-commerce is growing at an unprecedented rate and the fashion industry has recently witnessed a noticeable shift in customers' order behaviour towards stronger online shopping. However, fashion articles ordered online do not always find their way to a customer's wardrobe. In fact, a large share of them end up being returned. Finding clothes that fit online is very challenging and accounts for one of the main drivers of increased return rates in fashion e-commerce. Size and fit related returns severely impact … Show more

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Cited by 17 publications
(14 citation statements)
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References 29 publications
(68 reference statements)
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“…In the contemporary economic environment, the sustainability of the Malaysian apparel industry has become a pressing issue. A study by Nestler et al, [21] highlights that the apparel industry is expected to have a high rate of return of 30 to 40 percent, and illfitting garments have become the main reason for returns, which not only affects consumer satisfaction, but also exacerbates the problem of waste in the apparel industry. Guo and Istook [22] further state that consumers often need help finding garments that fit well, which has led to many ill-fitting garments in the market.…”
Section: Sustainability and Apparel Industry In Malaysiamentioning
confidence: 99%
“…In the contemporary economic environment, the sustainability of the Malaysian apparel industry has become a pressing issue. A study by Nestler et al, [21] highlights that the apparel industry is expected to have a high rate of return of 30 to 40 percent, and illfitting garments have become the main reason for returns, which not only affects consumer satisfaction, but also exacerbates the problem of waste in the apparel industry. Guo and Istook [22] further state that consumers often need help finding garments that fit well, which has led to many ill-fitting garments in the market.…”
Section: Sustainability and Apparel Industry In Malaysiamentioning
confidence: 99%
“…They used the underlying structures in the feature space, such as the linear size relation for the same item and the manufacturer-specific size systems, to simplify the modelling. Nestler et al developed a Bayesian model based on size-specific returns to predict fit properties of individual fashion items [11]. A drawback of these statistical approaches is the cold start problem: there is no purchase history for newer items and, thus, no statistical information.…”
Section: Related Workmentioning
confidence: 99%
“…Other methods provide article based size advice (e.g. recommending one size smaller than the usual) leveraging orders and returns data [14,15] or article images and attributes [16]. Further enriching the image based approach of [16], [17] introduced a body-aware visual embedding that captures clothing's affinity focusing on different body shapes.…”
Section: Related Workmentioning
confidence: 99%