Six Sigma in Education: To Achieve Overall Excellence in the Field of Education

Patil, Varsha; Kamlapur, S.M.; Dhore, M. L.

doi:10.1109/itng.2006.123

Cited by 13 publications

(5 citation statements)

References 3 publications

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“…Applying LSS principles to improve the higher education system and student instruction is an approach which allows students to gain more knowledge through experience during the learning process (Cooper, 2009;Patil et al, 2006). The evolving aspects of LSS has considered all the shortcomings of other predecessor quality programmes and makes a best fitment for imbibing quality excellence in the higher education sector (Sunder M., 2016a;Antony, 2014).…”

Section: What Is Quality Excellence?mentioning

confidence: 99%

A conceptual Lean Six Sigma framework for quality excellence in higher education institutions

Sunder

Antony

2018

IJQRM

121

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Purpose The purpose of this paper is to present the potent application of Lean Six Sigma (LSS) in higher education services and to suggest a conceptual framework of deploying LSS in the higher education institutions (HEIs). Design/methodology/approach This paper aims to outline the importance of the quality excellence criterion in general through different constructs from the literature including TQM, Lean, Six Sigma and LSS. The paper further expands on the applicability of LSS in the HEI setting, with an understanding of HEI as comparatively different from the manufacturing sector from where LSS originated. The published literature on LSS and authors’ experience in the field of LSS (as practitioners) were used as sources for devising a conceptual framework for LSS deployment in HEIs. Findings The key finding from the study is the confirmation of LSS applicability in HEIs. The study also confirms that LSS is not anyone’s job but a key part of leadership agenda. The six-staged conceptual framework prescribed for the HEIs as part of the paper is the key contribution of this study. The model describes that LSS readiness is the foremost step in the LSS deployment journey in HEIs. The strategic perspectives of aligning the organisational vision for quality excellence need to be achieved by establishing a need for LSS through leadership. Then, developing an LSS deployment strategy becomes the next step. Educating the appropriate stakeholders (students) and team formation becomes the next important steps in the LSS deployment. Once the above steps are implemented in right way, identifying and implementing LSS projects becomes critical. The execution and closure of the LSS projects leads to quality excellence in HEIs. Research limitations/implications Since the framework prescribed here is a conceptual framework, it deserved a testing in the real-life context. This leaves an opportunity for future researchers to test and expand on the implications of the model. Though the LSS framework is customised for HEIs, the fundamental factors essential for any change management initiative holds correct for LSS as well, and hence these are not elaborated as part of this paper. Originality/value This paper would serve as an excellent resource for both academicians and LSS practitioners in HEIs, for deployment. The framework presented here is the original work contributed by the authors, as the first of its kind in the academic literature relevant to LSS in HEIs.

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Section: What Is Quality Excellence?mentioning

confidence: 99%

A conceptual Lean Six Sigma framework for quality excellence in higher education institutions

Sunder

Antony

2018

IJQRM

121

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“…Applying LSS principles to improve the higher education system and student instruction is an approach which allows students to gain more knowledge through experience during the learning process (Cooper, 2009; Patil et al , 2006). However, applying LSS in HEI is different from that of manufacturing or other services.…”

Section: Lss For Higher Education Institutionsmentioning

confidence: 99%

Constructs of quality in higher education services

Sunder

2016

IJPPM

103

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Purpose The purpose of this paper is to present various quality constructs, their application, success and shortcomings, in higher education (HE) services. Design/methodology/approach This paper aims at reviewing the quality constructs in higher education services through a general review. The paper is organised to highlight different quality practices which higher education institutions have followed from 1990s till date. The paper is scoped to discuss about total quality management (TQM), Kaizen, Six Sigma, Lean and Lean Six Sigma (LSS) comparing their value addition and shortcoming in imbibing quality into the higher education. Publications indexed in Scopus database are considered for the review. The focus of the search in the selected publications was to identify the success and shortcomings of various quality constructs in HE services. Findings The requirement for a quality construct in higher education industry is an important finding of the paper. Alongside this, the reasons behind the shortcoming of quality practices used in higher education system were highlighted. The findings include the opportunities for future research for imbibing quality culture in HE. Research limitations/implications The literature discussed in the part of the paper is restricted to TQM, Kaizen, Six Sigma, Lean and LSS. Though the usage of such quality practices in HE originated in 1990s, there is no one robust sustainable practice till date, which proved to be a pacesetter. This paper validates this assertion, which helps both academicians and practitioners with a new perspective. Originality/value This paper would serve as an excellent resource for both academicians and practitioners to understand the history of quality which contributed to the improvement in HE services, and how the quality excellence has evolved over the years. The paper concludes with a discussion on opportunities for future research to develop quality frameworks for HE services.

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“…(Eckes, 2003). Berbagai penelitian implementasi Six Sigma sudah dilakukan di berbagai bidang dan telah memberikan hasil yang perbaikan signifikan seperti manufaktur (Indrawati & Ridwansyah, 2015), pendidikan (Patil, Kamlapur, & Dhore, 2006), kontruksi (Han, Chae, Im, & Ryu, 2008), perbankan (Putri, Gunawan, & Sutanto, 2017), dan kesehatan (J. Liberatore, 2013).…”

Section: Pendahuluanunclassified

Implementasi Six Sigma untuk Perbaikan Produk Nickel Pig Iron

Shofa

Gunawan

2017

j. sist. manaj. ind.

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Six Sigma in Education: To Achieve Overall Excellence in the Field of Education

Cited by 13 publications

References 3 publications

A conceptual Lean Six Sigma framework for quality excellence in higher education institutions

A conceptual Lean Six Sigma framework for quality excellence in higher education institutions

Constructs of quality in higher education services

Implementasi Six Sigma untuk Perbaikan Produk Nickel Pig Iron

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