Six Degrees of Reputation: The Use and Abuse of Online Review and Recommendation Systems

David, Shay; Pinch, Trevor

doi:10.2139/ssrn.857505

Cited by 32 publications

(28 citation statements)

References 13 publications

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“…Interestingly, they also consider the similarity between the review in question and the product specification, on the premise that a good review should discuss many aspects of the product; and they include the review's similarity to editorial reviews, on the premise that editorial reviews represent high-quality examples of opinion-oriented text. (David and Pinch [70] observe, however, that editorial reviews for books are paid for and are meant to induce sales of the book.) However, these latter two original features do not appear to enhance performance.…”

Section: Methods For Automatically Determining Review Qualitymentioning

confidence: 99%

Opinion Mining and Sentiment Analysis

Pang

Lee

2008

FNT in Information Retrieval

5,662

1,889

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An important part of our information-gathering behavior has always been to find out what other people think. With the growing availability and popularity of opinion-rich resources such as online review sites and personal blogs, new opportunities and challenges arise as people now can, and do, actively use information technologies to seek out and understand the opinions of others. The sudden eruption of activity in the area of opinion mining and sentiment analysis, which deals with the computational treatment of opinion, sentiment, and subjectivity in text, has thus occurred at least in part as a direct response to the surge of interest in new systems that deal directly with opinions as a first-class object.This survey covers techniques and approaches that promise to directly enable opinion-oriented information-seeking systems. Our focus is on methods that seek to address the new challenges raised by sentiment-aware applications, as compared to those that are already present in more traditional fact-based analysis. We include material on summarization of evaluative text and on broader issues regarding privacy, manipulation, and economic impact that the development of opinion-oriented information-access services gives rise to. To facilitate future work, a discussion of available resources, benchmark datasets, and evaluation campaigns is also provided.

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Section: Methods For Automatically Determining Review Qualitymentioning

confidence: 99%

Opinion Mining and Sentiment Analysis

Pang

Lee

2008

FNT in Information Retrieval

5,662

1,889

View full text Add to dashboard Cite

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“…Two prior studies have shown that review text has temporal correlation patterns [18,60] and gender differences [43]. David and Pinch found evidence of duplicate reviews between products [11]; and Feng et al found common patterns in deceptive reviews [16]. Certain patterns were also discovered among helpfulness evaluation of reviews [9].…”

Section: Related Workmentioning

confidence: 99%

Demographics, weather and online reviews

Bakhshi

Kanuparthy

Gilbert

2014

Proceedings of the 23rd International Conference on World Wide Web

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Online recommendation sites are valuable information sources that people contribute to, and often use to choose restaurants. However, little is known about the dynamics behind participation in these online communities and how the recommendations in these communities are formed. In this work, we take a first look at online restaurant recommendation communities to study what endogenous (i.e., related to entities being reviewed) and exogenous factors influence people's participation in the communities, and to what extent. We analyze an online community corpus of 840K restaurants and their 1.1M associated reviews from 2002 to 2011, spread across every U.S. state. We construct models for number of reviews and ratings by community members, based on several dimensions of endogenous and exogenous factors. We find that while endogenous factors such as restaurant attributes (e.g., meal, price, service) affect recommendations, surprisingly, exogenous factors such as demographics (e.g., neighborhood diversity, education) and weather (e.g., temperature, rain, snow, season) also exert a significant effect on reviews. We find that many of the effects in online communities can be explained using offline theories from experimental psychology. Our study is the first to look at exogenous factors and how it related to online online restaurant reviews. It has implications for designing online recommendation sites, and in general, social media and online communities.

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“…Named blogs, e-commerce websites, and amateur critics now publicly compete with the professional critic in offering recommendations and advice about cultural products, often while lacking requisite expert knowledge (David & Pinch, 2006). While audiences can, of course, still discerningly choose where to seek information about movies, the impact of user-generated content on film criticism has not been examined in depth, although studies into online review systems in other cultural fields have pointed to the pervasiveness of their influence (Chatterjee, 2001;David & Pinch, 2006;Tancer, 2008;Verboord, 2010). Debates about the effect of these changes upon the valuation of arts and culture range from fear of the destruction of Western economy, culture, and values (Keen, 2007) to anticipation of an unprecedented cultural richness (Anderson, 2006).…”

Section: Aesthetic Position and Cultural Goodsmentioning

confidence: 99%

Film Discourse on the Praised and Acclaimed: Reviewing Criteria in the United States and United Kingdom

Kersten

Bielby

2012

Popular Communication

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This research examines the aesthetic elements of contemporary film criticism. Although a restricted field of film production has arisen beside the large-scale field, including an elite critical discourse, the film industry remains relentlessly oriented to its goal of producing commercial products that achieve widespread popular appeal. This differentiation becomes apparent in the types of films validated by publics, peers, and critics. Our exploratory analysis examines whether the dichotomy of artistic versus popular forms of criticism still captures the complexity of films produced under conditions of increased commercialization, globalization, and digitization. We analyzed reviews published in newspapers of record in the United Kingdom and United States of films released in 2007 that received the utmost popular, professional, and critical recognition. Findings reveal that contemporary film criticism incorporates aesthetic elements drawn from popular interests as well as elite art considerations, thereby complicating critics' aesthetic systems and analysts' classificatory schemes.

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Six Degrees of Reputation: The Use and Abuse of Online Review and Recommendation Systems

Cited by 32 publications

References 13 publications

Opinion Mining and Sentiment Analysis

Opinion Mining and Sentiment Analysis

Demographics, weather and online reviews

Film Discourse on the Praised and Acclaimed: Reviewing Criteria in the United States and United Kingdom

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