Situational determinants of cognitive, affective, and compassionate empathy in naturalistic digital interactions

Powell, Philip A.; Roberts, Jennifer

doi:10.1016/j.chb.2016.11.024

Cited by 75 publications

(71 citation statements)

References 61 publications

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“…Participants liked a stranger more and felt more compassionate empathy toward her after receiving her autobiographical story in person compared to via IM. The latter finding is in‐line with H2 and previous work (Carrier et al., ; Holtzman et al., ; Powell & Roberts, ), as in‐person autobiographical stories serve an empathy function (Bluck et al., ). However, our results contradicted H1.…”

Section: Discussionsupporting

confidence: 91%

“…We found, for example, consistent with H4, that receiving negative autobiographical stories resulted in more empathy toward a stranger than positive stories (regardless of platform). Negative autobiographical experiences elicit empathy from others (Bluck et al., ; Powell & Roberts, ). This is partially accounted for by the sharer and the receiver having had similar life experiences, again emphasizing the social‐bonding function of autobiographical memory.…”

Section: Discussionmentioning

confidence: 99%

“…The na€ ıve receiver (i.e., unaware of the manipulation) reported liking the stranger more when they received positive compared to negative sentiments. However, negative communications seem better for eliciting empathy and compassion (Cuff, Brown, Taylor, & Howat, 2016;Powell & Roberts, 2017). One study found receivers of emotional stories (e.g., sadness over missing family) were more likely to feel bad for and help a stranger when that person communicated in-person negative emotions (compared to not communicating negative emotions; Graham, Huang, Clark, & Helgeson, 2008).…”

Section: Social Bonding: Receiving Positive Versus Negative Autobiogrmentioning

confidence: 99%

“…For empathy, however, CMC may be less effective (Carrier, Spradlin, Bunce, & Rosen, 2015;Konrath, 2012;Powell & Roberts, 2017). Little work approaches the question from the viewpoint of a receiver who does not know the person disclosing.…”

mentioning

confidence: 99%

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The Social Function of Autobiographical Stories in the Personal and Virtual World: An Initial Investigation

Alea

Bluck

Mroz

et al. 2018

Topics in Cognitive Science

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Receiving another's autobiographical story may serve to elicit feelings of liking and empathy for the story sharer. Research has mostly examined social functions of autobiographical stories for in-person communications. The current experiment (N = 60) examined whether levels of liking, closeness, and empathy felt for a stranger (female confederate) after receiving her story depended on if (a) the story was received in-person or through instant message (IM), and (b) the story was positive or negative. Liking and having empathy for the stranger was higher in the in-person conditions compared to IM conditions. This effect was mediated by how engaged participants were with the story. Participants liked the stranger more after receiving the positive autobiographical story, but they felt more empathy toward her after the negative autobiographical story. The discussion considers parameters of the communication platform and people's perceptions of stories as explanations for the results. Limitations are considered.

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Section: Discussionsupporting

confidence: 91%

Section: Discussionmentioning

confidence: 99%

Section: Social Bonding: Receiving Positive Versus Negative Autobiogrmentioning

confidence: 99%

mentioning

confidence: 99%

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The Social Function of Autobiographical Stories in the Personal and Virtual World: An Initial Investigation

Alea

Bluck

Mroz

et al. 2018

Topics in Cognitive Science

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“…It is possible for humans to respond to perceived empathy from robot and computer interactions. Research shows that individuals perceive empathy through digital devices and computer-mediated interactions [32], and additional studies are developing robot-human interactions that more closely mimic human-human interactions using touch and visual interactions [39]. Furthermore, empathy increases rapport between humans and robots, which is important for user comfort [24].…”

Section: Empathy and Positive Reinforcersmentioning

confidence: 99%

Mutual Reinforcement Learning with Robot Trainers

Roy

Kieson

Abramson

et al. 2019

2019 14th ACM/IEEE International Conference on Human-Robot Interaction (HRI)

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Recently, collaborative robots have begun to train humans to achieve complex tasks, and the mutual information exchange between them can lead to successful robot-human collaborations. In this paper we demonstrate the application and effectiveness of a new approach called mutual reinforcement learning (MRL), where both humans and autonomous agents act as reinforcement learners in a skill transfer scenario over continuous communication and feedback. An autonomous agent initially acts as an instructor who can teach a novice human participant complex skills using the MRL strategy. While teaching skills in a physical (block-building) (n = 34) or simulated (Tetris) environment (n = 31), the expert tries to identify appropriate reward channels preferred by each individual and adapts itself accordingly using an exploration-exploitation strategy. These reward channel preferences can identify important behaviors of the human participants, because they may well exercise the same behaviors in similar situations later. In this way, skill transfer takes place between an expert system and a novice human operator. We divided the subject population into three groups and observed the skill transfer phenomenon, analyzing it with Simpson"s psychometric model. 5-point Likert scales were also used to identify the cognitive models of the human participants. We obtained a shared cognitive model which not only improves human cognition but enhances the robot's cognitive strategy to understand the mental model of its human partners while building a successful robot-human collaborative framework.

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Who is willing to help Ukrainian refugees and why? The role of individual prosocial dispositions and superordinate European identity

Politi

Gale

Roblain

et al. 2023

Community & Applied Soc Psy

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Situational determinants of cognitive, affective, and compassionate empathy in naturalistic digital interactions

Cited by 75 publications

References 61 publications

The Social Function of Autobiographical Stories in the Personal and Virtual World: An Initial Investigation

The Social Function of Autobiographical Stories in the Personal and Virtual World: An Initial Investigation

Mutual Reinforcement Learning with Robot Trainers

Who is willing to help Ukrainian refugees and why? The role of individual prosocial dispositions and superordinate European identity

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