2013
DOI: 10.1002/asi.22782
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Abstract: ABSTRACTDelays have become one of the most often cited complaints of Web users. Long delays often cause users to abandon their searches, but how do tolerable delays affect information search behavior? Intuitively, we would expect that tolerable delays should induce decreased information search. We conducted two experiments and found that as delay increased, a point occurs at which time within-page information search increases ; that is, search behavior remained the same until a tipping point occurs where dela… Show more

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