Sistemas produto-serviço orientados ao uso: uma visão geral da literatura e principais contribuições para a sustentabilidade

Between benefits and sacrifices: a study of the value perceived by users of a Bicycle-Sharing-System (BSS)

“…Among such categories, the use-oriented PSS has a signi cant sustainable potential (Imhof 2018). An example of this category is bicycle-sharing-system, service offered to the consumer that is operated by a computerized system that controls sharing (Rechene and Silva 2020).…”

“…The fourth generation, which took place at the end of 2008 and which we are still in today, is marked by the dissemination of this system worldwide, with real-time monitoring, greater security and constant improvement of the entire system (Mariano et al 2020; DeMaio 2009). BSS is not aimed at selling the product, as the bicycle remains the property of the supplier who makes it available for use (Imhof 2018). Thus, sharing can work by stations or without stations.…”

“…BSS promotes sustainable mobility (Imhof, 2018); it has been (re)signifying the way people move in cities (Associação Nacional Das Empresas De Transportes Urbanos [NTU] 2019). From this perspective, it tends to generate value for society as a whole.…”

“…It's something I don't have and it's available to anyone and I can use it even though it's not mine (Interview 2 -leisure/ exercise).Access to the BSS is also based on the notion of nancial cost. Usually associated with the notion of sacri ce in value trade-off models(Zeithaml 1998;Permarupan et al 2014), in collaborative practices, this element is representative of its advantage, being perceived as a bene t(Moro et al 2022;Imhof 2018;Halvadia et al 2022). This occurs because the rate of bicycle use is understood as accessible, economically attractive(Zhang et al 2015), according to the informants' reports: And that's exactly the nancial thing.…”