Sistem Informasi Manajemen Keluhan Pelanggan Hotel Menggunakan Metode Waterfall

Abstract

Hotel Grand Istana I Syariah Padangsidimpuan is a business entity engaged in services and services. The customer service proces starts from registration and then provides services to customers according to their needs. All information relating to hotel customers who have stayed is recorded in the book. From the results of interviews, obtained the problem that often occur to hotel customers are the lack of place to submit criticism, input and suggestions to the hotel management and also the absence of feedback from hotel management to customers regarding the criticism, input and suggestion submitted. For this reason, in overcoming the problems that accur in the hotel, an information system development is carried out related to te problems that occur. Where this information system uses the waterfall methode and analysisi system used is data collection adan interviews. The implementation of this system will use PHP As programming language and MySQL as the database. The purpose of making this information system later is that customers will have a place to convey criticism, input and suggestions to hotel management and will alaso make it easier for hotel to provide information to customers so that hotel customers can increase their loyalty to the Grand Istana I Syariah Padangsidjmpuan Hotel

Treatment of Millennial Generation Depression with Psychotherapy Methods: Analysis Study of Tafsir Al-Jawāhir fī Tafsīri Al-Qur'ān Al-Karīm

“…For example, if someone gets laid off (termination of employment), this will show a very different change from when they were still working. These changes will show signs of depression, such as loss of personality, despair, sadness, disappointment, and even distance from social life (Siregar, 2019). So, psychodynamic therapy and Al-Qur'an advice can be given, as well as religious psychotherapy, so that his soul will be more patient and grateful.…”

“…And if you are negligent, I will go away, which is what the Almighty is saying here. If you are grateful, I will give you more (Siregar, 2019).…”

Sistem Informasi Online Pengelolaan Dana Sosial Pada Rumah Yatim Sumatera Utara

“…Metode Waterfall adalah pendekatan berbasis tahapan untuk pengembangan sistem, dalam prosesnya tiap tahap harus terlebih dahulu diselesaikan sebelum melanjutkan tahap berikutnya [14]. Gambar 2 adalah ilustrasi tentang lima tahapan pada metode pengembangan perangkat lunak Waterfall, yaitu analisis kebutuhan, desain sistem, implementasi, pengujian program, dan evaluasi serta pemeliharaan.…”