Simulacija poslovnog procesa u turizmu primenom SIMPROCESS softvera

Abstract

Sažetak -Turistički lokalitet Lazareva pećina otvoren je za posetioce 2009. godine, kada je po prvi put primenjen sistem rada koji podrazumeva postojanje radnog vremena za posete i stalno prisustvo vodiča u tom periodu. Nakon nekoliko godina rada javlja se potreba preispitivanja ekonomičnosti i efikasnosti postavljenog sistema. Kako bi se utvrdila opravdanost promena, a da poslovni proces ne bude ugrožen, pristupa se veštačkoj analizi rešenja, simulaciji i optimizaciji na osnovu rezultata simulacije.Cilj istraživanja je da se snimi organizacija i tok rada, izradi kompjuterski model ovog procesa i utvrde optimalna rešenja za poboljšanje postojećeg toka rada. Utvrditi da li je dovoljan jedan vodič da opslužuje lokalitet ili je potrebno povremeno ili stalno angažovati dodatne vodiče kako bi se posete odvijale bez zastoja. Prethodni period obezbeđuje sve potrebne podatke kako bi se definisao model i uspešno sprovela simulacija.Ključne reči -Turizam; Lazareva pećina; Simulacija poslovnog procesa; softverski paket SIMPROCESS Abstract -Tourist site of Lazar's cave is opened for visitors in 2009, when for the first time applied the system of work which implies the existence of the working time of the visit and the constant presence of guide in that period. After several years of work there is a need to review the economy and efficiency of the system set. In order to determine the reasonableness of the changes, and that the business process is not compromised, access to artificial solutions analysis, simulation and optimization based on simulation results.The aim of this paper is to record the organization and flow of work, making computer model of this process and identify the best solutions for improving existing workflow. Determine whether it is sufficient that one guide serves the locality or need occasionally or permanently hire additional guides to visit to take place without delay. Previous period provides all the information needed to define the model and successfully conducted a simulation.Keywords -Tourism; Lazar's cave; Simulation of business processes; software package SIMPROCESS I. UVODPoslovni proces predstavlja niz logički povezanih aktivnosti koje korišćenjem resursa preduzeća zadovoljavaju potrebe korisnika i ciljeve preduzeća. U uslovima globalne konkurencije organizacija ima pojačanu potrebu za konkurentskom prednošću. Posmatranje preduzeća kroz procese daje mogućnost preciznog definisanja poslovanja. Upravljanje ovim procesima doprinosi poboljšanju kvaliteta proizvoda ili usluge a samim tim i ostvarenju ciljeva preduzeća. Potrebno je nalaziti optimalna rešenja za korišćenje resursa, smanjenje troškova i poboljšanje kvaliteta.Kako isprobati nove ideje, proveriti potencijalna poboljšanja a da to ne bude previše skupo, da vreme sprovođenja ne bude predugo i da posledice ne budu štetne po poslovanje? Odgovor je simulacija. Simulacija je pokušaj da se napravi model sistema i generiše nekoliko scenarija da bi se videlo kako sistem radi.[1] To je tehnika koja dozvoljava predstavljanje procesa, ljudi i tehnol...

Is Serbian economy ready to use digital tools in business decision-making process?

“…Simulation is "the process of designing model of real system and execution of experiments together with it in order to understand system's behaviour or evolution of different strategies (within determined boundaries or within defined criteria)" (Shannon, 1995). Moreover, it can be defined that business simulation represents activities which describe real states from the outside worlds (Prensky, 2001), but in protected and controlled environment, in order to become familiar with particular business process and final results (Dusak, 1992;Milovanovic et al, 2016). Furthermore, well established simulations are a powerful tool (Finkelsten et al, 2005) for different users for preparing quantitative analysis (Shannon, 1975;Milovanovic et al, 2013;Kaurin et al, 2011), but also one of the most efficient way of learning highly sophisticated skills, such as: analysis, synthesis and creating new knowledge (Leger et al, 2011).…”

The Importance of Appliance Coin and Fund in Teaching

“…[1,2] Establishment and appliance of simulations allow students, researches and business people deeper and more complete insight in business processes and adequate tool for qualitative analysis. [3,4] Learning based on simulations is especially eff ective in developing decision making skills. During usage of simulation students get specifi c knowledge for defi ned discipline which they can implement further in professional environment.…”

“…Th is comprehensiveness of simulation makes it as very powerful pedagogical tool for integrated or fi nal courses. [3,4,5] Th e subject of the article is presentation and the emphasis on the importance of appliance of educational business simulation Coin & Fund in teaching process. Th e article is intended to all individuals who are keen on further professional development.…”