Simplifying Sensemaking: Concept, Process, Strengths, Shortcomings, and Ways Forward for Information Systems in Contemporary Business Environments

Namvar, Morteza; Cybulski, Jacob L.; Phang, Cynthia Su Chen; Ee, Yaw Seng; Tan, Kevin Tee Liang

doi:10.3127/ajis.v22i0.1654

Cited by 13 publications

(16 citation statements)

References 11 publications

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“…In sum, knowledge about sensemaking enables organizations to mitigate and act when faced with a crisis (Weick et al, 2005). It provides stakeholders with a structured process of dealing with uncertainty (Weick, 1995) and explains mental reality models (Namvar et al, 2018), contributing to informed decision-making. On that note, traditional sensemaking models have been criticized for not fully considering the role of emotions in individuals and organizations (Maitlis et al, 2013).…”

Section: Making Sensementioning

confidence: 99%

Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study

Sørensen

Ranse²,

Gray³

et al. 2022

Front. Psychol.

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Organizational sensemaking is crucial for resource planning and crisis management since facing complex strategic problems that exceed their capacity and ability, such as crises, forces organizations to engage in inter-organizational collaboration, which leads to obtaining individual and diverse perspectives to comprehend the issues and find solutions. This online qualitative survey study examines how Norwegian Sea Rescue Society employees perceived the concept of an organizational crisis and how they sensed their co-workers react to it. The scope was the ongoing COVID-19 pandemic, a global event affecting all countries and organizations and responding similarly globally. Data were collected during the Fall of 2020. The instrument of choice was the Internal Crisis Management and Crisis Communication survey (ICMCC). The results showed that the overall sample strongly believed in their organization’s overall resilience level. However, a somewhat vague understanding of roles and responsibilities in a crisis where detected, together with some signs of informal communication, rumor spreading, misunderstanding, frustration, and insecurity. This study contributes to the academic field of organizational research, hence crisis management and sensemaking, and could be valuable to managers and decision-makers across sectors. Increased knowledge about how employees react to a crisis may help optimize internal crisis management planning and utilize robust mitigation and response strategies.

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Section: Making Sensementioning

confidence: 99%

Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study

Sørensen

Ranse²,

Gray³

et al. 2022

Front. Psychol.

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“…The outcomes can be help, hindrances, functions, dysfunctions, consequences, impacts, effects and future horizon which may be applied by a person to any interpretive encounter. Namvar et al (2018) motivate the researchers using sense-making in SM because the theory provides more elaborate thoughts predicated on empirical research to respond to questions.…”

Section: Individual and Organisational Sense-making Theoriesmentioning

confidence: 99%

Social media affordances in sense-making and knowledge transfer

Nyambandi

Harpe

2022

SA Journal of Information Management

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Numerous significant studies such as that of Findlay (1978) and Davenport and Prusak (1998) as well as Chen and Kuo (2017) have been concentrated on KT. The concept of KT was first proposed by Findlay (1978) and has since been interchanged as knowledge sharing, flow and acquisition. Knowledge sharing refers to making knowledge available to others, while knowledge flow Background: Social media (SM) affordances and knowledge transfer (KT) culture permit sense-making, sense-unmaking and insights into an organisational performance improvement strategy. The article provides an analysis of SM affordances and how they enable sensemaking.Objectives: The purpose of this article was to explore how SM can facilitate effective KT in an innovative business environment (IBE). The question inspiring the article is: How can the use of SM facilitate effective KT in an IBE?Method: Twenty online interviews with experts from various organisations were used to gather qualitative data and make sense of the key concepts. Data extracted were thematically analysed using ATLAS.ti software.Results: Mainstream academia concentrates more on the operational usefulness of SM, and not much is concentrating on how SM affordances facilitate social, organisational sensemaking and KT from strategic level expert's perspective other than the operational level. Conclusion:Social media affordances are in the form of media richness, cost reduction, the meta-knowledge in community of practice, conversation frame-clues interlink, creativity, editability and creativity. The conversation leads to productive dialogue (PD) and KT. Contribution of the research:The sense-making theory enables reconceptualisation of how SM affordances facilitate social, organisational sense-making and KT. Sense-making and KT are shaped by individual cognition, absorptive capacity, technology perceived ease of use (PEOU) as well as usefulness and the environment. The research is supportive to information and communication technology researchers and novice researchers in developing new knowledge and KT measurement and SM management strategies. This study is unique compared to the existing literature because of its exclusive and innovative approach regarding participant's selection, data collection and methods.

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“…More importantly, IS scholars must be aware of the different forms that critical reviews may assume, such as research articles and post-published reviews, and develop their critical reviews accordingly. For example, critical reviews submitted as research articles should deal with topical issues in a specific area in the IS discipline (e.g., Gupta et al, 2018;Lim, 2018;Namvar et al, 2018;Samhan, 2018), whereas critical reviews submitted as post-published reviews should deal with topical issues arising from a recent publication in the journal (e.g., Burmeister, 2020;Koh & Kwok, 2018;Poulsen et al, 2019).…”

Section: Australasian Journal Of Information Systemsmentioning

confidence: 99%

A Post Publication review of "The challenges involved in establishing a research technique"

Lim

Rasul

Clarke³

2020

AJIS

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Simplifying Sensemaking: Concept, Process, Strengths, Shortcomings, and Ways Forward for Information Systems in Contemporary Business Environments

Cited by 13 publications

References 11 publications

Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study

Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study

Social media affordances in sense-making and knowledge transfer

A Post Publication review of "The challenges involved in establishing a research technique"

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