Silenced and Invisible: The Work‐experience of Room‐attendants in Norwegian Hotels

Onsøyen, Lars E.; Mykletun, Reidar J.; Steiro, Trygve J.

doi:10.1080/15022250902761462

Cited by 56 publications

(61 citation statements)

References 34 publications

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“…As Aristarkhova () has observed, hospitality is intimate, and the nature of this intimacy could relate to misconstructions in the bedroom context. Our findings are consistent with a Norwegian study, which reported that some room attendants were afraid to work alone in guests' rooms (Onsøyen et al ., ). This finding aligns with sex role spill‐over theory, wherein gender roles take precedence over workplace roles (Welsh, ), meaning that workplace sexual harassment is more likely to occur in private working spaces such as hotel rooms than in public spaces.…”

Section: Job Gender Contextmentioning

confidence: 97%

Sexual Harassment of Women Working as Room Attendants within 5‐Star Hotels

Kensbock¹,

Bailey²,

Jennings³

et al. 2014

Gender Work & Organization

101

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Given the gendered power relations and the isolated nature of women hotel room attendants' working environments, guest‐initiated sexual harassment experienced by room attendants is a significant, under‐investigated problem. This study of women attendants' experiences of sexual harassment was conducted in 5‐star hotels located on the Gold Coast — a notable tourism destination — of Queensland, Australia. Adopting a socialist–feminist critical theory epistemological perspective, the study used a qualitative constructivist grounded theory methodology. The research reveals the pervasiveness of sexual harassment experienced by women hotel room attendants. In particular, this study illuminates the varied forms, meanings and consequences of sexual harassment in a particular organizational context. In focusing on the interacting effects of the gendered nature of the hotel workplace and the hotel workplace culture, the near‐complete ‘normalization’ of sexual harassment within the hotels is revealed. This outcome is a source of considerable concern, with implications for the industry, for employment relations institutions and for public policy.

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Section: Job Gender Contextmentioning

confidence: 97%

Sexual Harassment of Women Working as Room Attendants within 5‐Star Hotels

Kensbock¹,

Bailey²,

Jennings³

et al. 2014

Gender Work & Organization

101

View full text Add to dashboard Cite

show abstract

“…In addition, the front stage employees in this hotel were able to express their opinions once per month, while the back stage employees could only directly voice their opinions four times per year when they attended conventions. Furthermore, because the way in which voice behavior was weighted was critical to the study (Milliken and Lam, 2009) and since hospitality managers usually undervalue, ignore, and even assign bad marks to back stage employees who engage in voice behavior (Onsøyen et al, 2009), due to the different objective appraisal methods used and the fewer opportunities that the back stage employees had to engage in voice behavior, we decided to delete the back stage employees from the sample. One thing to which attention needs to be paid is that, when we started this research project, we intended to assess employees' objective and subjective performances and included front stage and back stage employees at the outset.…”

Section: Sample and Proceduresmentioning

confidence: 99%

Voice behavior and performance ratings: The role of political skill

Hung

Yeh

Shih

2012

International Journal of Hospitality Management

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“…In the hotel industry, outsourcing housekeeping forged ahead in 2006. Further, there are examples of increases in the number of rooms to be cleaned, regardless of whether the service is outsourced (Onsøyen et al 2009;Elstad & Marsdal 2010;Hellvik 2011). How can this be explained?…”

Section: Introductionmentioning

confidence: 96%

Restructuring and socially managed flexibility in the Norwegian hotel industry

Knutsen

2014

Norsk Geografisk Tidsskrift - Norwegian Journal of Geography

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The article explores processes of restructuring firms in the Norwegian hotel industry in the light of constant negotiations between neoliberalisation and countermeasures in the social-democratic welfare state, and the effects of this restructuring on labour. Inspired by scholarship on neoliberal restructuring, the article examines how competitive strategies in the hotel industry are shaped by intensified competition, by the interface of industry regulations, labour market regulations, and social security, and by the labour movement. Socialdemocratic welfare states are not insulated from neoliberal currents in either accumulation or regulation, and the concept of socially managed flexibility proves helpful in examining regulatory resistance to neoliberalisation. As in other advanced economies, the Norwegian hotel industry faces increased competition through intensification of labour efforts and strategies to increase flexibility, especially numerical flexibility aimed at cutting costs. Norwegian labour market regulations to some extent curb numerical flexibility for cost-cutting purposes, and the centralised labour movement plays an important role in this regard. Nonetheless, the hotel industry has found room to manoeuvre. The article reveals the state's difficulties in managing flexibility in a way that permits numerical flexibility, yet prevents costcutting that leads to intensified labour efforts at the lower end of the service sector.

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Silenced and Invisible: The Work‐experience of Room‐attendants in Norwegian Hotels

Cited by 56 publications

References 34 publications

Sexual Harassment of Women Working as Room Attendants within 5‐Star Hotels

Sexual Harassment of Women Working as Room Attendants within 5‐Star Hotels

Voice behavior and performance ratings: The role of political skill

Restructuring and socially managed flexibility in the Norwegian hotel industry

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