Significance of culture toward the usability of web design and its relationship with satisfaction

Benaida, Mohamed

doi:10.1007/s10209-021-00799-y

Cited by 4 publications

(6 citation statements)

References 34 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…It summarises and stores relevant information based on the quality of the internet and the level of ability of the users to use their internet services. Many factors can affect the performance of these e-government systems such as the educational background of the users, culture, and simplicity of the system, efficiency, robustness and reliability [3]. There are various definitions of e-government depending on the field of interest and the perception of experts [10].…”

Section: A E-government Websites and Usabilitymentioning

confidence: 99%

“…Nielsen's description of usability via the implementation of various metrics is widely accepted, thus ten usability guidelines were initiated to identify errors, evaluate the level of effectiveness and efficiency and establish user control, thus, ultimately fulfilling user satisfaction. [3].…”

Section: A E-government Websites and Usabilitymentioning

confidence: 99%

“…Many various usability guidelines exist today (such as ISO/CD 9241-151). Thus, it is hard to point out one guideline as the model since every audience around the world has its own culture, background, symbols, language, and political system [3]. Furthermore, the level of the country's economy affects their perception and judgments of everything around them, and therefore each audience has different needs [4], [5].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

e-Government Usability Evaluation: A Comparison between Algeria and the UK

Benaida¹

2023

IJACSA

View full text Add to dashboard Cite

e-Government holds the keys to improving government services provided to citizens and the private sectors within their countries. Although Algeria is the largest country in Africa and has one of the most thriving economies in the continent, it is remarkable that the Algerian EGDI ranking was 120th according to the latest UN e-government survey. This inspired the researcher to investigate the relationship between the success factors of e-services in developed countries and their counterparts in developing countries. The main aim of this study is to explore the factors that influence the level of usability of egovernment services between developing and developed countries against a set of specific guidelines to provide means for improving these services in developing countries. The researcher selectively extracted three guideline categories from Research-Based Web Design and Usability Guidelines as a means for expert evaluation of 10 Algerian e-government services compared to British e-government services. Our results show that Algerian e-services lack mostly in Use Frames when Functions Must Remain Accessible, Highlighting Information, and Graphics Should Not Look like Banner Ads (belonging to Page Layout, Text Appearance, and Graphics, Images & Multimedia respectively), whereas UK e-services scored highly across all three categories. These findings further enhance the UN egovernment survey and identifies the sub-categories that developing countries need to pay more attention to in order to provide a more reliable and robust e-service to its users and citizens. Furthermore, this study proposes that the Research-Based Web Design & Usability Guidelines can be converted into an evaluation tool to be used by evaluators to easily assess the usability of a website. The combination of relative importance, chapters of the guidelines, and their respective guidelines gathered from Research-Based Web Design & Usability Guidelines, along with the evaluation of these individual guidelines by evaluators will serve as an integral tool for developers when developing e-government services to reach the satisfaction of the users.

show abstract

Section: A E-government Websites and Usabilitymentioning

confidence: 99%

Section: A E-government Websites and Usabilitymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

e-Government Usability Evaluation: A Comparison between Algeria and the UK

Benaida¹

2023

IJACSA

View full text Add to dashboard Cite

show abstract

“…Culture also has a signi cant impact on the usability, learnability, and satisfaction of website design (Benaida, 2021;Mohammadian, 2021). This is due to the user's connection to the culture and denotes a practical application of that culture's function (Eristi, 2009).…”

Section: Literature Reviewmentioning

confidence: 99%

Comparison of cultural preferences and cultural practices in website design in Pakistan

Nizamani

Basir

et al. 2022

Preprint

View full text Add to dashboard Cite

Culture influences website designs. These websites benefit from the cultural elements incorporated into them. A website that is designed and used based on the preferences of its users and their culture is considered usable. Individuals' cultural preferences refer to their level of cultural comfort, whereas cultural practices are shared perceptions of how people behave in a culture regularly as a whole. This article discusses the comparison of the web design preferences of users with the actual working practices of the three categories of websites in Pakistan. The disparity between preferences and practices is examined using Hofstede's six cultural dimensions. The website design practices are collected using the observational research method. This paper concludes that web design practices in Pakistan correspond to preferences in the individualism versus collectivism and indulgence versus restraint dimensions of Hofstede dimensions of culture. The design practices for the remaining dimensions vary and do not adhere to the associated cultural dimension. The implications are discussed considering cultural research and website design.

show abstract

“…Websites that are customized to meet cultural preferences tend to improve the overall experience (Khare et al, 2020). Culture also has a signi cant impact on the usability, learnability, and satisfaction of website design (Benaida, 2021;Mohammadian, 2021). This is due to the user's connection to the culture and denotes a practical application of that culture's function (Eristi, 2009).…”

Section: Literature Reviewmentioning

confidence: 99%

Comparison of cultural preferences and cultural practices in website design in Pakistan

Nizamani

Basir

et al. 2022

Preprint

View full text Add to dashboard Cite

Purpose Culture influences website designs. These websites benefit from the cultural elements incorporated into them. A website that is designed and used based on the preferences of its users and their culture is considered usable. Individuals' cultural preferences refer to their level of cultural comfort, whereas cultural practices are shared perceptions of how people behave in a culture regularly as a whole. This article discusses the comparison of the web design preferences of users with the actual working practices of the three categories of websites in Pakistan. Methods The disparity between preferences and practices is examined using Hofstede's six cultural dimensions. The website design practices are collected using the observational research method. Result The results reflect that web design practices in Pakistan correspond to preferences in the individualism versus collectivism and indulgence versus restraint dimensions of Hofstede dimensions of culture. The design practices for the remaining dimensions vary and do not adhere to the associated cultural dimension. Conclusion

show abstract

Significance of culture toward the usability of web design and its relationship with satisfaction

Cited by 4 publications

References 34 publications

e-Government Usability Evaluation: A Comparison between Algeria and the UK

e-Government Usability Evaluation: A Comparison between Algeria and the UK

Comparison of cultural preferences and cultural practices in website design in Pakistan

Comparison of cultural preferences and cultural practices in website design in Pakistan

Contact Info

Product

Resources

About