Should the EFQM Excellence Model be Adapted for Specific Industries? A Restaurant Sector Example

Liu, Yung-Lun; Ko, Pen-Fa; Chiang, Jui-Te; Shyr, Wen‐Jye

doi:10.1016/j.ijhm.2020.102694

Cited by 6 publications

(6 citation statements)

References 90 publications

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“…The work also expands the results of prior research that analyzes the link between EFQM enablers and results in different sectors in general (G omez et al, 2015;Heras-Saizarbitoria et al, 2012;Para-Gonz alez et al, 2021) and in the tourism industry in particular (Liu et al, 2021;Paraschi et al, 2019) by including the link between transformational leadership and enablers and results of EFQM. It supports EFQM (2020) by empirically showing that transformational leadership is related to EFQM elements and that then it can be an appropriate facilitator of EFQM enablers and results.…”

Section: Contributions To Theorymentioning

confidence: 56%

“…The EFQM model and academic works (Calvo-Mora et al, 2020;Doeleman et al, 2014;Heras-Saizarbitoria et al, 2012;Kafetzopoulos et al, 2019;Liu et al, 2021;Rahman et al, 2019) show that strategy, people, partnership and process management, improve customer, employee and social results and organizational performance. For example, to achieve the aims and the results programmed by the organization, organizations approve objectives and strategies.…”

Section: Enablers and Results Of Efqmmentioning

confidence: 99%

“…, 2012; Para-González et al. , 2021) and in the tourism industry in particular (Liu et al. , 2021; Paraschi et al.…”

Section: Discussionmentioning

confidence: 99%

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The link between transformational leadership and the EFQM model elements

Tarı́

Maquieira

Molina‐Azorín

2023

BPMJ

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PurposeThis work examines the relationship between transformational leadership and enablers and results of the European Foundation for Quality Management (EFQM) model 2013 and the relationship between the EFQM model elements (enablers and results).Design/methodology/approachThe work employs partial least squares (PLS) and empirical data from 102 hotels.FindingsTransformational leadership is key to facilitate the enablers of the EFQM model (strategy, people, partnership and processes) and improve customer, employee and social results and organizational performance.Originality/valueThe present work expands previous studies that focus on analyzing the link between enablers and results of EFQM by showing that transformational leadership is an appropriate leadership style to foster the EFQM model elements. It empirically supports the view that transformational leadership is a facilitator that can foster the EFQM enablers and improve results in hotels. Thus, it also sheds light on the controversial link between transformational leadership and various performance measures (customer, employee and social results and organizational performance).

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Section: Contributions To Theorymentioning

confidence: 56%

Section: Enablers and Results Of Efqmmentioning

confidence: 99%

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The link between transformational leadership and the EFQM model elements

Tarı́

Maquieira

Molina‐Azorín

2023

BPMJ

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“…Thus, many authors claim attention to the problem of SMEs in implementing these models, as small companies face huge challenges/barriers to the implementation of EFQM or Shingo models (Bhullar et al, 2014). Moreover, authors have been developing adaptations of these models, in order to specify them to a certain type of organisation size or activity (Liu et al, 2021).…”

Section: Discussion Of Resultsmentioning

confidence: 99%

A New Conceptual Model for Excellence in Business Towards Sustainable Development

Sá,

Oliveira,

Carvalho

et al. 2023

QIP Journal

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Purpose: The purpose of this paper is to understand whether or not the European Foundation for Quality Management (EFQM) Model and the Shingo Model promote and are embedded into the three pillars of sustainability, as well as to propose a conceptual model for excellence in business towards sustainability. Methodology/Approach: Following the PRISMA methodology, 102 articles were included in the review. A bibliometric co-citation network was created based on those publications to understand the link between the topics, using the VOSViewer software. This paper presents a literature review on the topics of the EFQM and Shingo Model, Corporate sustainability (CS), and the relationship between the excellence models and CS. Findings: Findings from the literature review indicate that effectively the new version of the EFQM Model and the Shingo Model guide organisations towards achieving sustainable economic, social, and environmental results. Research Limitation/Implication: There are still a restricted number of articles on the Shingo Model and on the relationship between the Shingo Model and CS, as well as, on the latest version of the EFQM Model and therefore on the relationship between this model version and CS, which presents a limitation to this paper. Originality/Value of paper: This paper contributes to filling the literature gap regarding the lack of studies evolving the EFQM 2020 model version and the Shingo Model, as well as its relationship with CS.

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“…This was echoed by Dubey (2016), who criticised the model and suggested the adoption of new frameworks for specific types of organisations. Liu (2021), in his paper, states that the results of research on restaurant experts show that the criteria for this type of organisation are not all in line with the criteria of the current EFQM model. There will likely be a need to give different sectors different EFQM assessment models in the future.…”

Section: 5 Existing Research On the Use Of The Efqm Modelmentioning

confidence: 98%

Monitoring the Connection Between the Application of EFQM Model Principles and the Results of Organisations

Briš,

Urbanek

2024

QIP Journal

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Purpose: The present paper evaluated the connections between the degree of fulfilment of the EFQM model's requirements and the organisation's size, key results, social responsibility, employee satisfaction and customer satisfaction. Methodology/Approach: The dataset was acquired via an internet-based survey hosted on Google Forms. The survey targeted managerial personnel within manufacturing entities situated within the geographical boundaries of the Czech Republic. Findings: Research on the relationship between the degree of fulfilment of the EFQM model requirements and the organisation's size, critical organisational results, social responsibility, employee satisfaction, customer satisfaction and overall organisational results demonstrated a moderately significant to strong correlation for all monitored indicators. Research limitation/implication: The data is collected only in one specific country, but the production organisations in which the research was carried out are mainly foreign-owned. Originality/Value of paper: The current research results offer practical and theoretical implications. Theoretically, the research expands the literature on the EFQM model and its connection with current trends, which are the higher innovative activity of organisations and correlation with Industry 4. Practically, the research results will benefit managers, directors, and leaders of companies by allowing them to maintain an optimal level of quality management and estimate future requirements for complex enterprise integration.

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Should the EFQM Excellence Model be Adapted for Specific Industries? A Restaurant Sector Example

Cited by 6 publications

References 90 publications

The link between transformational leadership and the EFQM model elements

The link between transformational leadership and the EFQM model elements

A New Conceptual Model for Excellence in Business Towards Sustainable Development

Monitoring the Connection Between the Application of EFQM Model Principles and the Results of Organisations

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