Abstract:The Information and Communication Technology (ICT) becomes a critical area to business success; organizations need to adopt additional measures to ensure the availability of their services. However, such services are often not planned, analyzed and monitored, which impacts the assurance quality to customers. The backup is the service addressed in this study, with the object of study of the automated data backup systems in operation at the Federal University of Itajuba - Brazil. The main objective of this resea… Show more
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