Shifting Workplace Behavior to Inspire Learning: A Journey to Building a Learning Culture

Abstract

This article discusses the process of building a learning culture. It began with establishing acceptance and connection with the nurse unit manager and the ward team. In the early phases of developing rapport, bullying became apparent. Because bullying undermines sharing and trust, the hallmarks of learning environments, the early intervention work assisted staff to recognize and counteract bullying behaviors. When predominantly positive relationships were restored, interactions that facilitated open communication, including asking questions and providing feedback-behaviors commensurate with learning in the workplace-were developed during regular in-service sessions. Staff participated in role-play and role modeling desired behaviors. Once staff became knowledgeable about positive learning interactions, reward and recognition strategies began to reinforce attitudes and behaviors that align with learning. Through rewards, all nurses had the opportunity to be recognized for their contribution. Nurses who excelled were invited to become champions to continue engaging the key stakeholders to further build the learning environment.

Nursing students' belongingness and workplace satisfaction: Quantitative findings of a mixed methods study

“…This is in contrast to Clendon and Walker's (2012) participants who valued connections with others and actively sought to develop relationships with their nursing colleagues in the workplace. Satisfied connection was found to support students' learning (Schoonbeek and Henderson, 2011). Indeed, final year undergraduate nursing students in Kern et al (2014) study reported feeling a sense of belonging when they demonstrated competency while on clinical placement.…”

Nursing home staff experiences of implementing mentorship programmes: A systematic review and qualitative meta‐synthesis

“…There are some tangible or intangible resources to reward staff in the programmes, for example public praise, gifts. Mentor role modelling can encourage others to learn and make positive behavioural changes (Schoonbeek & Henderson, ; Vinales, ). Findings from this review highlight that traditional hierarchy is a barrier for mentees to listen to a mentor with the same job title.…”

Qualitative evaluation of a role play bullying simulation

“…[4,7–11] Interventions to mitigate nurse bullying are scarce. One study that discussed an intervention with promise used cognitive rehearsal.…”