Shedding Light on the Impact Dimension of Information Systems Success: A Synthesis of the Literature

Herbst, Andrea; Urbach, Nils

doi:10.1109/hicss.2014.452

Cited by 2 publications

(3 citation statements)

References 35 publications

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“…In addition, user satisfaction has been shown to be a valuable success measure in ECM-related success studies (e.g., Adeyinka and Mutula, 2010, Paré et al, 2005, Kulkarni et al, 2007, Therefore, we include user satisfaction as a separate construct in our ECMS success model. It has been argued that measuring the dependent variable of IS success-often called impact or net benefits-can be done on many levels (Herbst et al, 2014b, Seddon, 1997, Delone and Mclean, 2003. In their original model, DeLone and McLean suggested assessing the impact of IS on both the individual level and the organizational level (Delone and Mclean, 1992).…”

Section: Research Modelmentioning

confidence: 99%

“…It has been argued that measuring the dependent variable of IS success – often called impact or net benefits – can be done on many levels (Herbst, Urbach and Brocke, 2014; Seddon, 1997; DeLone and McLean, 2003). In their original model, DeLone and McLean suggested assessing the impact of IS on both the individual level and the organizational level (DeLone and McLean, 1992).…”

Section: Research Modelmentioning

confidence: 99%

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Evaluating the individual and organizational impact of enterprise content management systems

Harr

Urbach

2019

BPMJ

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Purpose The purpose of this paper is to gain a deeper comprehension of the nature of enterprise content management systems (ECMS) success by exploring factors that are important in the context of ECMS success, i.e. how these factors can be measured, and how they are interrelated. Design/methodology/approach The paper develops a success model specific to the enterprise content management (ECM) domain that builds on the DeLone and McLean information systems (IS) success model. The model is empirically tested by means of structural equation modeling applying the partial least squares approach and using data collected in an online survey. Findings The results show that ECMS positively affects organizational content management in terms of efficiency, collaboration and compliance. It also provides evidence that the use of the ECMS alone does not provide impact to the organization, but needs to be moderated either by the impact of the ECMS on the user or the users’ satisfaction of the ECMS. Practical implications For practitioners, the model identifies the factors that influence the success of ECMS. Practitioners can monitor these factors as performance indicators to improve users’ satisfaction with the ECMS and, thus, the success of their ECMS. Furthermore, the results can support practitioners in understanding the multiple facets of ECMS success to improve how they plan and prepare for ECM investments. Originality/value The study’s results contribute to theory by extending and empirically testing the D&M IS success model in a new domain and system context. The presented research is the first to empirically validate a comprehensive ECMS success model that extends knowledge related to ECM by examining the relationship between the quality dimensions and the success measures.

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Section: Research Modelmentioning

confidence: 99%

Section: Research Modelmentioning

confidence: 99%

Evaluating the individual and organizational impact of enterprise content management systems

Harr

Urbach

2019

BPMJ

Self Cite

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“…The LMS net benefits enables the study to assess it contribution to the success of individuals, teams, organizations, industries, and nations [21]. A few examples include being able to access information 24 hours a day and making better decisions, as well as increasing output and efficiency on specific tasks [62]. To measure success, we must look at net benefits, which reflect the balance between positive and negative effects on our customers, suppliers, employees, organizations, markets, industries, economies, or even societal systems or systems of value [20].…”

Section: G Net Benefits (Nb)mentioning

confidence: 99%

Personal Information Technology Infrastructure Quality (PITIQ) Influence on Information and System Quality in LMS Success Models

Saadilah,

Munir,

Disman

et al. 2023

IJIET

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The COVID-19 Pandemic has forced educational institutions, including in higher education level, to change teaching and learning process. They must carry out all teaching and learning processes using the Learning Management System (LMS). Information Technology Infrastructure (ITI) plays an essential role in LMS. Most studies have been focused on ITI based on organizational perspectives, and only few of them is based on personal resource. This study examined the impact of Personal Information Technology Infrastructure Quality (PITIQ) on the success of LMS. It used the DeLone and McLean model. The participants were 105 students using LMS in Indonesian public universities. This study also employed Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze the survey data. The results indicated that PITIQ provide a significant impact on both the LMS quality of the system and the LMS quality of information. Based on R-square results, the implications of variables in the proposed model were LMS System Quality (52.9%), LMS Information Quality (47.6%), Student Satisfaction (59.6%), the Use (17.0%), and Net Benefit (72.1%). The quality of the system and information from the LMS provider would not be well received if the PITIQ was of low quality. The system’s quality and information quality affect student satisfaction with the LMS. Furthermore, students can experience the Net Benefits of LMS if they continuously use and are satisfied by LMS services.

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Shedding Light on the Impact Dimension of Information Systems Success: A Synthesis of the Literature

Cited by 2 publications

References 35 publications

Evaluating the individual and organizational impact of enterprise content management systems

Evaluating the individual and organizational impact of enterprise content management systems

Personal Information Technology Infrastructure Quality (PITIQ) Influence on Information and System Quality in LMS Success Models

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