Shattered but smiling: Human resource management and the wellbeing of hotel employees during COVID-19

Innovative human resource management strategies during the COVID-19 pandemic: A systematic narrative review approach

“… Communicate continuously with the company's senior managers about managing work from home as well as supporting the family, so that employees can communicate in the new work environment. Interaction and communication of employees with managers such as virtual tea parties, team games, Provide virtual games on a weekly basis, especially on Fridays Participate in motivational sessions such as Ted lectures Brainstorming 4 , 14 , 34 Use of innovative methods to support employees and maintain their health and welfare Create a free line to help employees and telemedicine counseling up to seven consultations per month in order to maintain health and safety and reduce stress Hold webinars and virtual sessions on staff fitness; for example, Zumba, yoga, and health talks by experts Helping and supporting employees by identifying where employees live; for example, when employees have to cook for themselves, the company can give them enough time to spend for themselves. Reward active employees Offer additional benefits to compensate employees instead of reducing employee payments, and try to give more benefits to employees.…”

“… Reward active employees Offer additional benefits to compensate employees instead of reducing employee payments, and try to give more benefits to employees. How we deal with employees in these critical situations will make them remember that when they needed the organization the most, how we helped them 4 , 14 , 26 Ensure that policies are implemented equally to all remote and in-office workers 32 , 34 Providing innovative fun activities for the employees Virtual communication with employees such as an entertainment club (photography, study, and cooking club.). Create a campaign called: "Let's do it together" in which employees share stories about how to spend time in quarantine, how to help with daily chores.…”

“… Create a campaign called: "Let's do it together" in which employees share stories about how to spend time in quarantine, how to help with daily chores. Use of creative employee engagement strategies such as interactive virtual team meetings (where employees are told to tour their home / introduce their family), celebrations such as birthdays, anniversaries, or personal talents (painting, music 4 , 14 , 34 Strengthening internal efficiency and talent acquisition Strengthen the internal team to attract and acquire talent. Because hiring a consultant costs more.…”

“…Instead of paying a consultant, pay the employees. Hiring new members and not postponing offers Outsourcing services Launch of a dedicated business unit focused on the Microsoft business plan to strengthen internal efficiency and reduce outsourcing and also making preparations for the future [ 4 ] Periodic feedback from employees [ 32 ] Use of staff safety measures and focusing on work condition Use of protective equipment Distribution of protective equipment to employees at their discretion Comprehensive and common organizational department strategies, such as horizontal cooperation within the organization through compliance with health and infection control protocols in the workplace, increasing fresh air conditioning by using high-efficiency air filters to reduce pathogens, methods of separating employees from customers, providing handwashing facilities in the workplace, providing personal protective equipment for employees & customers (face shields, masks), testing the staff, implementing supportive policies, and encouraging employees to use the policies Observance of safety protocols by employees, increasing the availability of testing for employees, responding to new needs in maintaining the health and safety of employees 1 , 12 Managers’ commitment Transparent and empathetic communication with employees from all levels of management and making new policies, careful planning to protect employees against COVID-19 Daily participation of middle managers in COVID-19 pandemic prevention meetings in order to get acquainted with the latest international and domestic COVID-19 prevention approaches Obligation of administrative managers for supervision and monitoring during the working day in order to monitor the implementation of pandemic prevention measures, resolve disputes, obtain on-site feedback and take new measures 12 , 28 , 34 Selection and participation of employees in decision-making Some people are more successful in managing stress in uncertain situations and are able to make better decisions. Employees with a high level of tolerance for ambiguous conditions face little stress at work.…”

“…Injustice in the increase of unemployed people and lack of income against people who work at home and receive a normal salary 33 , 34 …”