Sharing Knowledge When it Cannot be Made Explicit

Abstract

Information systems often strengthen a preference for working alone: interoperability as much as interpretation variance restrain the ability of people and systems to interact and to work together within an extended enterprise. In this article, the authors propose to extend product lifecycle management (PLM) systems in order to share not only (1) knowledge that has been made explicit and which is strongly contextualized so that there is no interpretation variance, but also (2) knowledge that cannot be made explicit and which remains tacit knowledge, needing social interaction and shared understanding to be actually shared. The use of a collaborative platform is proposed in this article in order to allow stakeholders to produce a shared understanding of what a concept means through the use of ontologies. The conditions as well as the limits of the proposition are discussed at the end of this article.

Concept Maps Collaborative Creation in Product Lifecycle Management

“…The second usability challenge lies in the kind of source used for ontology development: explicit knowledge. Arduin et al (2018) argue that the knowledge residing in an organization cannot be reduced to what has been codified. When performing their work, employees navigate a complex environment of explicit and tacit knowledge, tacit knowledge being the kind of knowledge that informs action.…”