Shared Short-Term Rentals for Sustainable Tourism in the Social-Network Age: The Impact of Online Reviews on Users’ Purchase Decisions

Zhao, Jie; Peng, Zhixiang

doi:10.3390/su11154064

Cited by 8 publications

(7 citation statements)

References 52 publications

(57 reference statements)

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“…Th e S-O-R model has been used regularly in the business and tourism fi elds (Kim et al, 2020;Moe & Tan, 2016). In the hospitality service industry, the stimulus-organism-response framework has been recently used to explain the underlying mechanism of the relationship among online-service design characteristics pages, online reviews, and consumer responses in social media context (Carlson et al, 2018;Zhao & Peng, 2019). Th e S-O-R model states that specifi c features of an environment or stimuli (i.e., SMMA) provoke the cognitive and emotional state-organism (here, brand trust and brand loyalty) of consumers, which generate a behavioral response (i.e.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The Nexus between Social Media Marketing Activities and Brand Loyalty in Hotel Facebook Pages

Ibrahim

2021

Tourism (Zagreb, Online)

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This study advances research on social media marketing activities (SMMA) and brand trust by empirically exploring their relationships with brand loyalty, and purchase intention, among a representative cross-section of five-star (5) hotels and four-star (4) hotels Facebook profiles in Kyrenia City (Northern Cyprus). The data gathered for this research adds to our understanding of today's social media marketing as a new-generation marketing tool. This study also tests for the mediating effect of brand trust and the moderating effect of hotel ratings (five-star/four-star) on the proposed relationships. Based on 407 customers that were surveyed, the results indicate that SMMA did have a positive effect on brand loyalty, purchase intention, and brand trust. Hotel ratings (five-star/four-star) moderate the link between SMMA and brand loyalty; however, the link between SMMA and purchase intention was moderated by hotel ratings (five-star/four-star). The results showed that hotel ratings (five-star/four-star) made no difference at the model level. Therefore, the multi-group moderating effect of hotel ratings on the measurement model was tested at the path level. Lastly, the mediation outcome of brand trust was partially supported. Thus, consequential recommendations have been put forward.

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Section: Theoretical Frameworkmentioning

confidence: 99%

The Nexus between Social Media Marketing Activities and Brand Loyalty in Hotel Facebook Pages

Ibrahim

2021

Tourism (Zagreb, Online)

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“…SCT is also used as a framework for studying relationships in tourist destinations [123][124][125][126]. Such an approach refers to the destination by examining it generally at the collective level as a group of social actors and their capacity to act together towards common goals, but this approach remains highly fragmented and vaguely operationalized [103].…”

Section: Social Capital As the Reference Point For Communitiesmentioning

confidence: 99%

The Sharing Economy and Sustainability of Urban Destinations in the (Over)tourism Context: The Social Capital Theory Perspective

et al. 2020

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This article contributes to the discussion on the sustainability of the sharing economy by adopting the Social Capital Theory to expand explanations of the sharing economy's role and scope of relations with local communities in the context of overtourism. As mutual relationships have not been fully recognized through a theoretical perspective, the article aims to examine the sustainability of the process of the sharing economy impacting urban tourism communities in light of Robert Putnam's approach to Social Capital Theory. On the basis of a selective systematic review, the article discusses the sustainability of the sharing economy through the lens of bridging and bonding social capital. We argue that a new configuration of social capital, i.e., a sharing platform-modified social capital, arises from the unsustainable and disruptive power of the sharing economy implemented by virtual platforms, thereby contributing to an overtourism syndrome. However, from a medium-and long-term perspective, the sharing economy also impacts the bridging nature of social capital, which should lead to a more sustainable balance in its structure. This initial framework for understanding the impact of the sharing economy on sustainability of local communities provides an alternative approach to studying residents' perceptions and attitudes towards tourism in the areas affected by overtourism.Sustainability 2020, 12, 2310 2 of 26 human and economic activity, strongly emphasizing its presence in the tourism industry, especially in accommodation, transport, catering and tourism experiences [19,20]. As the SE's impact is widely discussed through the prism of accommodation platforms [20][21][22][23] we mostly consider this sector of the tourism industry. Overtourism, in turn, is a place-specific and industry-related mechanism. As a temporary and 'explosive' phenomenon, it condenses all the aspects of visitors' activity and the tourism industry in affected destinations, including the experiences or services distributed or accessed by sharing. Thus, when these two phenomena are studied together, we can discuss tourism as a domain of the SE, and the 'sharing' aspects of overtourism.Yet, due to an early phase of their evolution and the eruptive nature of their expansion, mutual relationships of both phenomena have not been fully recognized, leaving a gap for further research. Even so, many researchers claim that the SE contributes to overtourism by jointly pushing urban gentrification processes, depopulation of city centers and other processes of social exclusion [3,[24][25][26][27][28]. In light of this, in this article we consider overtourism in the context of studying the impact of the SE expansion on local communities. The emerging overtourism syndrome may be one of first striking examples of the problems in which the SE is directly involved. Thus, the externalities resulting from the SE in (over)tourism context on the community level could be a laboratory for SE's influence in general.Although sustainability issues involving the SE have...

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“…This includes not only purchases, but also ideas, suggestions, and actions related to consumer purchasing behavior. The essence of consumer behavior is the activity of consumers to meet their needs by purchasing products or services [139]. In the consumer behavior literature, environmentally sustainable behavior is often described as green consumption activities [140,141].…”

Section: The Potential Of Bc-psss To Improve Consumer Behavior In Sus...mentioning

confidence: 99%

A Conceptual Blockchain Enhanced Information Model of Product Service Systems Framework for Sustainable Furniture

Liu

Yang

et al. 2022

Buildings

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The sustainable development of the furniture industry is experiencing the challenges of energy consumption and waste disposal. Product–service systems (PSSs) have the potential to promote sustainable development and the opportunity to transition to a circular economy (CE). PSSs can bring a series of benefits to sustainable furniture, but there are still some problems to be considered, such as the safe storage and transmission of information and data and the protection of stakeholders’ rights and interests. With digitization becoming a major trend, emerging digital technologies such as blockchain (BC) are proving to have the potential to solve related problems. Therefore, this paper aims to integrate the potential roles of BC and PSSs in the lifecycle of sustainable furniture. This paper adopts a mixed quantitative and qualitative research method. Firstly, the potential relationship among furniture, PSSs, and BC was quantitatively analyzed by VOSviewer. Secondly, this paper qualitatively analyzes the lifecycle stages of sustainable furniture, the advantages of PSSs to promote sustainable furniture, and the potential of BC to enhance the PSSs information model (IM) to further promote sustainable furniture to address related challenges. Subsequently, the conceptual BC-enhanced PSSs IM (BC-PSSs) framework was constructed, which contains the high-level and the low-level of structure and process, and then reviewed and refined through pre-interview questionnaires and follow-up interviews by industry experts and scholars. In addition, discussing the contribution of the conceptual BC-PSSs framework in sustainable furniture, and the potential of BC-PSSs in quantifying design value, encouraging designers to contribute value, and exploring the potential role of BC-PSSs in supporting sustainable consumer behavior. It is the first attempt to construct a conceptual BC-enhanced PSSs IM framework for sustainable furniture from the perspective of lifecycle stages, which can serve as a reference for researchers and policymakers in relevant directions to support sustainable development, in particular contributing to the achievement of SDGs 11 (Sustainable Cities and Communities) and SDGs 12 (Responsible Consumption and Production).

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Shared Short-Term Rentals for Sustainable Tourism in the Social-Network Age: The Impact of Online Reviews on Users’ Purchase Decisions

Cited by 8 publications

References 52 publications

The Nexus between Social Media Marketing Activities and Brand Loyalty in Hotel Facebook Pages

The Nexus between Social Media Marketing Activities and Brand Loyalty in Hotel Facebook Pages

The Sharing Economy and Sustainability of Urban Destinations in the (Over)tourism Context: The Social Capital Theory Perspective

A Conceptual Blockchain Enhanced Information Model of Product Service Systems Framework for Sustainable Furniture

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