“…Thus an important competence is the ability to manage the interface between the two companies. In the customer/supplier relationship, the customer's purchasing department is often nominated to handle the interface between the two companies (Luzzini, Amann, Caniato, Essig, & Ronchi, 2015 ;Patrucco et al, 2017 ;Servajean-Hilst & Calvi, 2018). This organizational function, which evolves into a strategic function, is perfectly positioned to identify and capture external opportunities (Maier, Rück, & Brem, 2017).…”