2012
DOI: 10.12968/bjom.2012.20.5.333
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Setting up a triage telephone line for women in early labour

Abstract: This article aims to provide an overview of a collaborative service improvement project that was undertaken by midwives at the Royal Berkshire NHS Foundation Trust to improve services for women in early labour. The labour triage line was set up to increase the consistency of information and advice provided to women in early labour and to enable women to feel confident in using coping strategies to help them remain at home during early labour. It was hoped that this would reduce the number of women attending th… Show more

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Cited by 9 publications
(6 citation statements)
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“…On the basis of this review a telephone triage line was implemented for six months and then evaluated. and the evaluation showed a high degree of satisfaction among women with the service and a significant improvement in midwives discussing coping strategies with women in early labour, an increase in the use of the midwifery-led unit and in normal birth rate of low-risk first-time mothers (Weavers and Nash, 2012). These findings led the organisation to open a 24 hour telephone triage line.…”
Section: Introductionmentioning
confidence: 94%
See 1 more Smart Citation
“…On the basis of this review a telephone triage line was implemented for six months and then evaluated. and the evaluation showed a high degree of satisfaction among women with the service and a significant improvement in midwives discussing coping strategies with women in early labour, an increase in the use of the midwifery-led unit and in normal birth rate of low-risk first-time mothers (Weavers and Nash, 2012). These findings led the organisation to open a 24 hour telephone triage line.…”
Section: Introductionmentioning
confidence: 94%
“…In spite of any amount of preparation, most women felt uncertainty was the central issue. Weavers and Nash (2012), two consultant midwives, provided an overview of a collaborative service improvement project undertaken by midwives at the Royal Berkshire NHS Foundation Trust. The overall aim was to improve services for women in early labour through an audit reviewing the early labour service, where most women felt that a telephonic advice service was very calming and reassuring.…”
Section: Introductionmentioning
confidence: 99%
“…While studies have suggested that home-based versus telephone assessment and support, (Janssen et al, 2006, Weavers andNash, 2012), social support (Hodnett et al, 2008), and an algorithm for defining active labour are all likely to contribute both to women's knowledge and behaviour changes, randomised controlled trials have so far failed to demonstrate improvements in maternal and neonatal outcomes. Thus, many questions regarding the relationship between women's experiences of early labour and birth outcomes remain to be addressed (Janssen et al, 2009, Lauzon andHodnett, 2001).…”
Section: Introductionmentioning
confidence: 99%
“…Dixon et al (2013) found that women in early labour were reassured by contacting a midwife they knew, felt comforted by talking to her and consequently confident to stay at home during the latent phase. When continuity of carer and home visiting cannot be provided, the introduction of a telephone triage dedicated to early labour may be a good alternative for childbearing women and their birth partners (Spiby et al, 2008;Weavers and Nash, 2012).…”
Section: Discussionmentioning
confidence: 99%