SERVQUAL Questionnaire based Health Service Quality Assessment in a Private Hospital of Western Nepal.

Ghimire, Pranita; Acharya, Manaswini

doi:10.3126/njms.v5i1.36958

Cited by 5 publications

(1 citation statement)

References 7 publications

(12 reference statements)

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“…Fishtail Hospital and Research Centre, Pokhara, Nepal researchers agree with the above results regarding the educational status of patients in this study. (Ghimire et al, 2020). The finding of the current study reveal that most of the patients are residents in an urban area (90.5%).…”

Section: Discussion the Demographic Characteristics Of Patientssupporting

confidence: 47%

Effect of nurses interpersonal communication skills on quality of care in hospitals

Mohammed¹,

Adea

2022

ijhs

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Communication skills are considered a significant component in a nurse-patient relationship and can influence the quality care outcome. The purpose of this study is to assess Effect of Nurses Interpersonal communication skills and patient satisfaction toward quality of care services in hospitals. Descriptive design study was carried out from AL-Najaf city hospitals was conducted The present study been conducted starting the 15th of September 2021 to the 22nd of May 2022. A non-probability purposive sampling which consists a (convenience sample ) of 200 Nurses and 200 patients have been chosen and also it was selected from Hospitals and the data collected using the questionnaire have two parts, which are explained in the following Part I: Demographic data and information related to Nurses: This part consists of two sections, which are presented as follows: Section (A): Nurses Demographic Data Section (B):Nurses Interpersonal communication skills Part II: Quality of Health Care. This part consists of two sections, which are presented as follows: Section (A): patients Demographic Data; Section (B): This Section illustrates five domains to examine the patients satisfactory about the provided Quality of Health Care in the AL-Najaf city hospitals .

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Section: Discussion the Demographic Characteristics Of Patientssupporting

confidence: 47%

Effect of nurses interpersonal communication skills on quality of care in hospitals

Mohammed¹,

Adea

2022

ijhs

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Aligning key performance indicators with lean management in the service sector: A case study for a Jordanian telecommunication company

et al. 2022

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A scale for measuring healthcare service quality incorporating patient-centred care and using a psychometric analytics framework

Rave

Figueroa²,

Echavarría³

2022

JHOM

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PurposeRecent developments in healthcare contexts increasingly emphasize patient-centred approaches to service quality measures; however, few studies consider this dimension explicitly. The present study develops and psychometrically validates a scale of healthcare service quality explicitly incorporating a patient-centred care dimension from a communicational perspective. The paper also enriches the traditional content of service quality by including equity items and presents the underlying structure of service quality in an emerging country.Design/methodology/approachThe final sample consisted of 869 healthcare users (complete cases in the service quality items derived from 917 surveys received) from Colombia. The authors used a psychometric analytics framework comprising seven processes incorporating exploratory factor analysis, structural equation modelling, and machine learning methods to examine construct plausibility, reliability, construct validity, equity, and criterion/predictive validity (e.g. explaining/predicting subjective well-being and behavioural intentions).FindingsThe final scale consists of 17 items and satisfies all psychometric properties. Its validation allows for the discovery and psychometrical confirmation of two essential dimensions: patient-centred communication (eight items) and process quality (nine items).Practical implicationsThe authors illustrate three practical uses of the scale: the possibility for diagnoses; hypothesis contrast based on confidence intervals; and estimation of the capacity of the service to satisfy specifications.Originality/valueBoth dimensions reveal users' relevant needs and complement previous studies that have focused on process aspects of healthcare service quality.

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SERVQUAL Questionnaire based Health Service Quality Assessment in a Private Hospital of Western Nepal.

Cited by 5 publications

References 7 publications

Effect of nurses interpersonal communication skills on quality of care in hospitals

Effect of nurses interpersonal communication skills on quality of care in hospitals

Aligning key performance indicators with lean management in the service sector: A case study for a Jordanian telecommunication company

A scale for measuring healthcare service quality incorporating patient-centred care and using a psychometric analytics framework

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