Servitization of business: Adding value by adding services

Vandermerwe, Sandra; Sánchez-Rada, J. Fernando

doi:10.1016/0263-2373(88)90033-3

Cited by 1,983 publications

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“…Scholars use various terms to refer to this growth in the importance of services, servitisation (Vandermerwe and Rada, 1988;Baines et al, 2009) and servicisation (Quinn et al, 1990) being the most common, though some authors also refer to it as the rise of product service systems (Johnstone et al, 2009;Pawar et al, 2009;Martinez et al, 2010). The idea of service dominant logic, meanwhile, stresses the fact that some firms acquire goods in order to supply services to their customers or to allow them to self service (Vargo and Lusch, 2004).…”

Section: Introductionmentioning

confidence: 99%

Service innovation in manufacturing firms: Evidence from Spain

2012

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a b s t r a c tThe ways in which manufacturing firms come to offer services to customers servitisation or servicisation are attracting considerable attention. This paper examines an innovation survey of Spanish firms in order to investigate one aspect of this phenomenon: the introduction of new or improved services by manufacturers. Specifically, the paper analyses the determinants of service innovations in manufacturers and determines whether they differ from those of product or process innovations in these same firms. The study finds that almost 20 percent of the firms in the sample have introduced such services in the recent past and that important differences exist between service and product (goods) innovations, with service innovations being particularly related to human resource development and closer links to customers. This suggests that service innovation by manufacturers has much in common with the innovation patterns detected in service sector firms. Intriguing differences across manufacturing sectors are also noted, with the lowest and highest tech sectors reporting more service innovations than the medium tech sectors.

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Section: Introductionmentioning

confidence: 99%

Service innovation in manufacturing firms: Evidence from Spain

2012

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“…In a result-oriented PSS, the producer becomes responsible for ensuring that the product delivers the outcome expected by the customer. PSS could be a source of competitive advantage for manufacturers because services are highly profitable and difficult to imitate (Vandermerwe & Rada, 1988;Oliva & Kallenberg, 2003).…”

Section: Product-service System (Pss)mentioning

confidence: 99%

“…The primary motivation for servitization is to create additional financial gains by adding enhanced services to the product offering or by servicing the existing installed base of products (Vandermerwe & Rada, 1988). Services offer a new source of growth in saturated markets in which sales of new products are slowing or decreasing.…”

Section: Product-service System (Pss)mentioning

confidence: 99%

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Review of sustainable service-based business models in the Chinese truck sector

Pallaro

Subramanian

Abdulrahman

et al. 2017

Sustainable Production and Consumption

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The version presented here may differ from the published version or from the version of record. If you wish to cite this item you are advised to consult the publisher's version. Please see the repository url above for details on accessing the published version and note that access may require a subscription. AbstractGrowth of global sales of new trucks in emerging economies is substantial however, in China the growth of sales is expected to be only 1% for 2014-2024. The limited sales growth forecast and an intense market competition make it imperative for truck manufacturers in China to diversify their revenue earnings through service-based business models for the Chinese market.Typically, Chinese service based business model need to be sustainable by considering environmental and social factors in the manufacturer's business model. This paper reviews existing product-service systems (PSS) and service-based business models in the automotive sector to identify how truck manufacturers could reorient their current business model with respect to the Chinese context to enhance customer satisfaction, profitability and sustainability.The analysis indicates that most of the studies in the automotive sector have focused on product-oriented or use-oriented business models with respect to car segment specifically in the developed markets. Besides, sustainability issues related to vehicle end-of-life management are rarely considered. Our findings suggest that the Chinese truck sector needs an integrated result-oriented PSS business models which could be implemented in other developing countries.

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“…Many studies focused on manufacturing "servitization" 3 , i.e. the evolution of the manufacturers' capabilities to offer services as a complement to or a substitute for the goods they produce (Vandermerwe & Rada, 1988). Some papers underline that services can add value to goods as outputs (e.g.…”

Section: Servitization Of Goodsmentioning

confidence: 99%

Strengthening Knowledge Based Services in Argentina

Gayá

2017

RAM, Rev. Adm. Mackenzie

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Este artigo pode ser copiado, distribuído, exibido, transmitido ou adaptado desde que citados, de forma clara e explícita, o nome da revista, a edição, o ano e as páginas nas quais o artigo foi publicado originalmente, mas sem sugerir que a RAM endosse a reutilização do artigo. Esse termo de licenciamento deve ser explicitado para os casos de reutilização ou distribuição para terceiros. Não é permitido o uso para fins comerciais. RoMINa ElIaNa GaYÁUniversidad del Salvador (USAL), Buenos Aires -Argentina. This study aims to analyze KBS in Argentina and to identify the main opportunities and challenges in order to make proposals for strengthening KBS exports through improving access to major markets, employment and human capital and indirect exports. originality/value: This paper contributes to the discussion on KBS exports in Argentina. It provides a sectoral outlook, identifies the main opportunities and challenges and makes proposals for strengthening KBS exports. Design/methodology/approach: This paper examines KBS in Argentina using quantitative and qualitative information, such as statistics from official sources, international organizations and private institutions; literature review; and consultations with the private sector. Findings: There are significant opportunities to develop KBS in Argentina: availability of skilled labor and good communications infrastructure at competitive costs, more political stability and better life quality than other emerging locations. Argentina benefits from a good international reputation in some KBS sectors, such as advertising, audiovisual services and software. Additional efforts are needed in other areas to develop high-value KBS exports. The main challenges to strengthen these activities include human capital formation oriented to services that could face bottlenecks due to labor scarcity, negotiation of trade in service agreements and double taxation agreements and development of indirect exports.

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Servitization of business: Adding value by adding services

Cited by 1,983 publications

References 0 publications

Service innovation in manufacturing firms: Evidence from Spain

Service innovation in manufacturing firms: Evidence from Spain

Review of sustainable service-based business models in the Chinese truck sector

Strengthening Knowledge Based Services in Argentina

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