Serviceflow Beyond Workflow? Concepts and Architectures for Supporting Inter-Organizational Service Processes

Wetzel, Ingrid; Klischewski, Ralf

doi:10.1007/3-540-47961-9_35

Cited by 19 publications

(11 citation statements)

References 13 publications

(17 reference statements)

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“…In this research, we use serviceflow modeling (Klischewski and Wetzel, 2000;Wetzel and Klischewski, 2002) to bring out the different perspectives and problems to establish a health care provider network around a specialized hospital in northern Germany. With serviceflow modeling as a part of serviceflow management (SFM), we introduced a general concept which was developed for supporting interrelated personalized and situated services carried out across different organizational units or provider firms.…”

Section: Methodology Of Understanding and Supporting Health Care Procmentioning

confidence: 99%

Serviceflow management for health provider networks

Klischewski

Wetzel

2003

Logistics Information Management

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Introduction: the challenge of supporting health care processes Today, health care providers of all kinds face extreme pressure. Owing to demographic reasons and the availability of better medical facilities and therapy forms, expenses in the health care sector are exploding. Consequently, cost reduction is of prime importance. As a response, drastic changes in reimbursement procedures cause health care providers to act as firms with a business orientation. The ensuing competition compels health care providers either to specialize or merge, or both. A promising alternative is to build networks that enable providers to act in a corporate way vis-à-vis business partners (insurance companies or suppliers) as well as clients (patients). This situation only mirrors developments that already exist in the USA, such as health management organizations (HMOs). The question is whether new Web-based technology can improve the situation. Out of the great number of possibilities in online health provision (cf. Rippen, 2000; Rodrigues, 2000; Tambouris et al., 2000) we are interested in the design and impact of e-business at the joint between networks and patients. Our intention is to support health providers in both a cost effective provision of cross-organizational service processes and a substantial improvement in their quality. Many authors agree in that improving cooperation and coordination among different providers is of critical importance in the health care sector (e.g.

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Section: Methodology Of Understanding and Supporting Health Care Procmentioning

confidence: 99%

Serviceflow management for health provider networks

Klischewski

Wetzel

2003

Logistics Information Management

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“…Approaches such as ServiceFlow [34] points to the need for such flexible solutions, although not taking a model-based approach. In the ongoing EXTERNAL-project [20], we are involved in developing such a model-based approach that enables the change and adaptation of instance-models by the users themselves.…”

Section: Conceptual Levelmentioning

confidence: 98%

Mobile Information Systems – Research Challenges on the Conceptual and Logical Level

Krogstie

Lyytinen

Opdahl

et al. 2003

Lecture Notes in Computer Science

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Abstract. This paper discusses new challenges and possible approaches for developing and evolving mobile information systems, with focus on modelbased approaches on the conceptual and logical level. We have experienced these new challenges through several research and industrial projects on mobile solutions, usability and model-based approaches over the last years. We summarize the main challenges on how model-based approaches can support the development of mobile information systems that are to be used together with other types of systems, primarily in a professional setting and indicate upcoming research issues in this very dynamic area. We argue that this research area is also timely, because the underlying technological infrastructure are just becoming sufficiently mature to make feasible research on conceptual and logical, and not only on technical issues.

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“…The case has been highlighted from different angles before [63][64][65][66][67]. Here we solely focus on the new challenges of process ownership according to the issues pointed out above.…”

Section: The Case Study Of An E-government Process Portalmentioning

confidence: 99%

Process ownership challenges in IT-enabled transformation of interorganizational business processes

Larsen

Klischewski

2004

37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of The

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The paper investigates the challenges of process ownership in business processes crossing organizational boundaries. A literature review explores the research traditions of business process reengineering, interorganizational systems (IOS), workflow management, and system development with regard to process ownership and the changing role from intraorganizational issues to interorganizational issues. The result is a list of relevant process owner tasks, classified by different issues in which a shift of focus is suggested.A case study of a governmental process portal serves the purpose of exemplifying the novel process ownership challenges in an interorganizational context. Analyzing the case form the process ownership perspective reveals that the proposed shift of focus is indeed applicable and how neglecting these new challenges are a barrier for successful transformation.With the categorization and shift of focus suggested in this paper, future research may investigate in more detail the dilemmas of distributed versus centralized ownership and bring out different models of interorganizational process ownership to support handling the related issues in an integrated way.

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Serviceflow Beyond Workflow? Concepts and Architectures for Supporting Inter-Organizational Service Processes

Cited by 19 publications

References 13 publications

Serviceflow management for health provider networks

Serviceflow management for health provider networks

Mobile Information Systems – Research Challenges on the Conceptual and Logical Level

Process ownership challenges in IT-enabled transformation of interorganizational business processes

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