Service transformation under industry 4.0: Investigating acceptance of facial recognition payment through an extended technology acceptance model

Zhong, Yongping; Oh, Sae-Sook; Moon, Hee Cheol

doi:10.1016/j.techsoc.2020.101515

Cited by 139 publications

(127 citation statements)

References 66 publications

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“…This relationship is adapted from the extended UTAUT theory. Researchers suggested the facilitating conditions construct as a significant predictor of IT technology adoption (Zhong et al, 2021). Other studies also have found a meaningful correlation between facilitating conditions and intention to adopt new technologies (Venkatesh et al, 2012;Haris and Sugito, 2015;Maruping et al, 2017).…”

Section: Facilitating Conditionmentioning

confidence: 98%

Moderating effects of personal innovativeness and driving experience on factors influencing adoption of BEVs in Malaysia: An integrated SEM–BSEM approach

Khazaei

Tareq

2021

Heliyon

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Electric cars are relatively in the early stage of acceptance in Malaysia, the purpose of the current research was to determine the factors affecting the adoption of battery electric vehicles in Kuala Lumpur, Malaysia. This research utilized a quantitative method to gather and analyze the data and proposed a novel theoretical framework to explain the acceptance of battery electric vehicles. 500 surveys were distributed and 322 were gathered. Respondents of the study were University lecturers, postgraduate students, and employees in private companies. The results of SEM analysis indicated that the developed model provides a good fit for constructs used for this research. The result showed that social influence, facilitating conditions, environmental concern, and perceived enjoyment have positive effects on the adoption of BEVs. However, respondents indicated anxiety about the battery range. In conclusion, this study has contributed additional variables such as range anxiety and driving experience to the electric vehicle's acceptance literature. The findings are significant to electric car producers and policy makers who have environmental concerns to understand consumer prospective in this field.

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Section: Facilitating Conditionmentioning

confidence: 98%

Moderating effects of personal innovativeness and driving experience on factors influencing adoption of BEVs in Malaysia: An integrated SEM–BSEM approach

Khazaei

Tareq

2021

Heliyon

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“…In a study explaining consumer intention to use biometric facial recognition for payment, Moriuchi (2021) confirmed a trust-attitudeintention hierarchy. Moreover, Zhong et al (2021), using an extended Technology Acceptance Model (TAM), found that perceived enjoyment, perceived ease of use (PEU) and PU positively affect attitude towards FRP, which in turn lead to usage intention. An empirical research seeking to understand the barriers of FRP usage by Liu et al (2021) highlighted that privacy concerns and perceived privacy risk make consumers resistant to using FRP.…”

mentioning

confidence: 99%

Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes

Dang

Nguyen

et al. 2021

IJBM

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PurposeFacial recognition payment (FRP) has been recently introduced as a new cashless payment method in retail store context. Anchored on information systems and consumer theories, this research aims to investigate the key antecedents and outcomes of consumer attitudes toward this innovative payment method.Design/methodology/approachThis research used a survey method to obtain data from 795 consumers at retail stores in China. The data were then analyzed by different statistical methods, including descriptive statistics, reliability analysis and structural equation modeling.FindingsResults show that perceived usefulness, perceived ease of use and perceived innovativeness positively affect consumer attitudes toward FRP, while perceived risk negatively impacts such attitudes. In addition, consumer attitudes enhance store satisfaction, and hedonic shopping value plays a mediating role in this relationship.Practical implicationsThis study encourages retailers to adopt FRP that can enhance consumer hedonic shopping value and satisfaction.Originality/valueThis study contributes to the literature by explaining both the antecedents and the outcomes of consumer attitudes toward FRP in retail context. The study also provides fresh insights into how such attitudes can improve consumers' shopping values and satisfaction in an emerging market.

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“…(4) Moreover, as restaurant precautionary measures can reduce consumers' perceived physical risk, restaurants should provide more measures to reduce the possibilities of infection. Recently, in order to avoid close contact and minimize the risks of coronavirus infection, contactless payment methods like facial recognition payment have been increasingly popular [78]. Besides providing more contactless payment services, restaurants should also regularly carry out COVID-19 disinfection, offer hand sanitizer/divided dining spaces, or use robots to serve, which in turn, may diminish the risk perceptions of consumers and enable them to enjoy more when they are dining out.…”

Section: Managerial Implicationsmentioning

confidence: 99%

What Can Drive Consumers’ Dining-Out Behavior in China and Korea during the COVID-19 Pandemic?

Zhong

Moon

2021

Sustainability

Self Cite

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Currently, living with COVID-19 under certain protective measures still continues as the “new normal” for most of the world. The disruption that the pandemic has caused to societies and economies, especially to the restaurant industry, may last longer than some had thought. This study intended to find out the key drivers of consumers’ dining-out intentions and their internal relationships. We adopted the structural equation modeling (SEM) method with 508 surveys collected from China and Korea. The results were as follows: perceived psychological risks, subjective norms, and enjoyment are influential to consumers’ dining-out intentions but not restaurant precautionary measures or perceived physical risk; subjective norms have direct implications on both perceived psychological and physical risks, while restaurant precautionary measures can only significantly affect perceived physical risk; enjoyment can be negatively influenced by perceived psychological and physical risks; country can moderate the relationships between subjective norms, perceived physical/psychological risk, and enjoyment. This study provides further understanding of the current food consumption patterns, which will help restaurants set up strategies accordingly to sustain their businesses and get them more prepared for any future outbreaks.

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Service transformation under industry 4.0: Investigating acceptance of facial recognition payment through an extended technology acceptance model

Cited by 139 publications

References 66 publications

Moderating effects of personal innovativeness and driving experience on factors influencing adoption of BEVs in Malaysia: An integrated SEM–BSEM approach

Moderating effects of personal innovativeness and driving experience on factors influencing adoption of BEVs in Malaysia: An integrated SEM–BSEM approach

Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes

What Can Drive Consumers’ Dining-Out Behavior in China and Korea during the COVID-19 Pandemic?

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