Service time effects of distancing from the customer, a case study from the swedish emergency call center

Gustavsson, Kenneth

doi:10.1109/ieem.2017.8289966

2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2017

DOI: 10.1109/ieem.2017.8289966

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Service time effects of distancing from the customer, a case study from the swedish emergency call center

Kenneth Gustavsson

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Service time effects of distancing from the customer, a case study from the swedish emergency call center

Cited by 1 publication

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Intelligent Rule-Based Support Model Using Log Files in Big Data for Optimized Service Call Center Schedule

Intelligent Rule-Based Support Model Using Log Files in Big Data for Optimized Service Call Center Schedule

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