Service Robots: A Systematic Literature Review

Abstract

A service robot performs various professional services and domestic/personal services useful for organizations and humans in many application domains. Currently, the service robot industry is growing rapidly along with the technological advances of the Fourth Industrial Revolution. In light of the great interest and potential of service robots, this study conducts a systematic review of the past and current research in service robots. This study examines the development activities for service robots across applications and industries and categorizes the service robots into four types. The categorization provides us with insights into the unique research activities and practices in each category of service robots. Then, this study analyzes the technological foundation that applies to all four categories of service robots. Finally, this study discusses opportunities and challenges that are understudied but potentially important for the future research of service robots.

Manipulator Motion Planning Based on Improved RRT Algorithm

“…At present, manipulator have played an increasingly important role in industrial workshops, crop picking, medical treatment, family service and other fields [1]. However, high automation puts forward higher performance requirements for manipulator motion planning, and shorter time and shorter path have gradually become the goal of manipulator motion planning.…”

Design of restaurant intelligent beverage service robot based on gesture control

“…Service robots are robots that are used for non-industrial service functions and have a specific role. It can collect data in application fields, analyze data dynamically, and serve the changing needs of families and individuals promptly [1]. With the development of computer vision, speech recognition, sensors, artificial intelligence, and other technologies, the application of service robots in various industries is increasing [2], including manufacturing, warehousing, healthcare, agriculture, and restaurants [3].…”

How Human-like Behavior of Service Robot Affects Social Distance: A Mediation Model and Cross-Cultural Comparison

“…It is an autonomous robot capable of interacting with people and completing specific service tasks [ 1 ]. The development of artificial-intelligence technology has popularized service robots, such as educational robots, therapeutic robots, and entertainment robots [ 3 ]. However, human acceptance of service robots is the main obstacle to popularizing service robots [ 4 ].…”